Need help on my account

by Khoan_Pelles
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Original Post

Need help on my account

★ Novice

Hi 

I accidentally setup an underaged account on my android device.   I tried open a ticket with EA to change it.  But the ticket is closed instantly and it told me contact Community Manager CG_LucifersDaddy in the forum.  But it appears no such user. 
is anyone can help.  My ally iD is 922-387-991

 

i tried in game help. It is not working.  The bot didn’t answer. 

thanks

Message 1 of 3 (186 Views)

Re: Need help on my account

Hero (Retired)

Hi there @Khoan_Pelles 

 

Please contact CG_LucifersDaddy on the swhoh forum.

 

You can send him a PM there.

 

I hope this solves your problem.

Message 2 of 3 (116 Views)

Re: Need help on my account

★ Apprentice

Did you raise the ticket via the website here, or from within the game help function?

 

I have been through this process and did not need to involve Community Manager CG_LucifersDaddy, I did it all via the in game help chat.  But with all of the ios issues going on, they may be a little busier than normal.  Be patient and try again in a few days.  It should only impact your ability to chat in game which when you are under level 65 is not too big an issue.

Message 3 of 3 (57 Views)
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