2 weeks ago
I accidentally setup an underaged account on my android device. I tried open a ticket with EA to change it. But the ticket is closed instantly and it told me contact Community Manager CG_LucifersDaddy in the forum. But it appears no such user.
is anyone can help. My ally iD is 922-387-991
i tried in game help. It is not working. The bot didn’t answer.
Did you raise the ticket via the website here, or from within the game help function?
I have been through this process and did not need to involve Community Manager CG_LucifersDaddy, I did it all via the in game help chat. But with all of the ios issues going on, they may be a little busier than normal. Be patient and try again in a few days. It should only impact your ability to chat in game which when you are under level 65 is not too big an issue.