Need for speed payback File coruption

[LUKAS555LT]

Hello i've recently had a problem with need for speed payback. The problem is that game file has been corrupted and made me lose all of my progress in the game even though ive finsihed the story. I had lost all of my cars, my money, cards and collectables and to make it worse i have spent real money for in game packs and all of that is lost. i want support on this issue so it could be resolved or something.    

[EA_Barry]

@LUKAS555LT

Please make contact with an EA Game Advisor to see what we can do for you on this.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[LUKAS555LT]

i have already had made contact with an EA Game Advisor twice. the first time they told me to contact microsoft support so they could help with the problem but then they told me to contact EA again and i did. the second time i contacted them they told me to make a post here so one of you could help me.

[EA_Barry]

@LUKAS555LT

From case# 35856698 -

"02:39 PM Advisor: I have checked the details with the specialist and found that the Progress which was stored locally can not be recovered as the progress was stored locally and the server or account is not synced so that we can help you in recovering it"

I know this is not what you wanted to hear, but unless you had backed up your local saves elsewhere, your progress will not be recoverable.

[LUKAS555LT]

is there any way that you could add back the in-game currency that i had lost?

[EA_Barry]

@LUKAS555LT

Please allow me some time to look into that for you. Thanks.

[LUKAS555LT]

so were you able to find something?

[EA_Barry]

@LUKAS555LT

Can I ask that you contact us again so we can re-evaluate your case.

Apologies for this, I know it is an inconvenience.