January 2020
HI
I'm getting the following message whenever i try to install need for speed heat:
PLEASE CHECK YOUR OPERATING SYSTEM
We're sorry, Need for Speed™ Heat Deluxe Edition will not run on your current operating system. You'll need to upgrade to -- (10.0) or newer to play.
Help us improve Origin by submitting an error report.
I have checked, that i'm not running compability mode and my OS is win 10 with all updates installed. same with nvidia.
any ideas?
January 2020
That is odd, can you please generate a Dxdiag report and then post that here?
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Thanks.
January 2020 - last edited January 2020
you could check
C:\Users\[yourwindowsusernamehere]\AppData\Local\Origin\Logs\Bootstrapper_Log.txt
or
C:\ProgramData\Origin\Logs\Bootstrapper_Log.txt
if your origin is older
scroll down and if the latest
event url line is something like this
12: [Jan 18 05:13:22] Event URL: https://api1.origin.com/autopatch/2/upgradeFrom/10.5.59.36848/en_US/PROD?platform=PCWIN&osVersion=10.0.####&servicePackVersion=#.#
Origin should let you download and play the game as long as you have a 64bit system from windows 7 and up
If it's reporting 6.1, origin is thinking you're on windows 7, 6.0 is vista, 6.2 is Win 8, 6.3 is Win 8.1, 6.4 is pre-release windows 10
you could also open start menu and type winver (search) to run winver.exe which should tell you what your specific build of windows is
April 2020
November 2021
I've encountered the same error message while trying to update Madden 22.
I'm sure I have windows 10 and 64 bit and compatibility mode is set to the highest, windows 8 (default).
"We're sorry, Madden NFL 22 will not run on your current operating system. You'll need to upgrade to -- (10.0) or newer to play."