Need a security key to log in

[CaptainKipup]

But I've never attached a security key to the game. It USED to send a one time password but now it goes straight to "Enter security key."

Previously a subscriber.

I really don't want to call an international help line to get this resolved (Calling from Australia)

[RealymanLP · Accepted solution]

Hey @CaptainKipup

You can first try to login without the security key. Sometimes then appears a link to remove the key with an one time password.

Please also check that you log in to the right account.

If that does not work, you have to call the support to remove it.

Australia

0011 442030141826*

https://help.ea.com/en/help/star-wars/star-wars-the-old-republic/swtor-support/#subscriber

[RealymanLP · Accepted solution]

Hey @CaptainKipup

You can first try to login without the security key. Sometimes then appears a link to remove the key with an one time password.

Please also check that you log in to the right account.

If that does not work, you have to call the support to remove it.

Australia

0011 442030141826*

https://help.ea.com/en/help/star-wars/star-wars-the-old-republic/swtor-support/#subscriber

[proxos666]

@CaptainKipup

The link realyman is trying to explain looks like the below image, if you have skype on the PC it will cost about $1.80 to call CS for an hour , otherwise if you use vodafone a lot of their plans include free international call time. Hope this helps