March 2020
Looking for help on this Technical issue
Game randomly crashes. whole computer turns off and restarts.
most common place for it to do this is on start up. when it is the loading screen with the pink progress bar at the bottom.
but also happens randomly after getting into the game. when entering garage and starting races.
specs:
windows 10 home 64 bit version 1909 ( build 18363)
AMD Ryzen 7 2700x Eight-Core
16GB RAM
DirectX12
Nvidia GTX 950
is there a crash dump file generated on crashes i can upload?
March 2020
bump.
no data is in CrashDumps folder
March 2020 - last edited March 2020
Bump Again. any mods/ EA staff?
have submitted a Live chat with EA but says 900 Min wait
March 2020
bump.
March 2020
I am having exact same issue. I have however noticed if I change to borderless or window mode that they game runs fine then.
April 2020
April 2020
Thank you for the update.
If you run the System File Checker does it find any issues?
July 2020
Has anyone figured out what is causing this issue I am also having this problem, I have noticed it seem to happen randomly sometimes during a race, sometimes while in the garage while tuning the car and sometimes while just driving through the map. I get a green screen with some random error exception code and my whole computer shuts-down and restarts at first I thought it was a controller issue so I bought a new Xbox one controller still happens, switched to my steam controller still happens used just straight mouse and keyboard still happens. My entire system is up to date and this only happens when I play this game.
Specs:
windows 10 home 64 bit version 1909
Intel i9-9900k CPU 3.60GHz
32GB Ram
SSD HDD
Nvidia RTX 2080Ti
DirectX 12
Custom Liquid cooling
July 2020
Has anyone figured out what is causing this issue I am also having this problem, I have noticed it seem to happen randomly sometimes during a race, sometimes while in the garage while tuning the car and sometimes while just driving through the map. I get a green screen with some random error exception code and my whole computer shuts-down and restarts at first I thought it was a controller issue so I bought a new Xbox one controller still happens, switched to my steam controller still happens used just straight mouse and keyboard still happens. My entire system is up to date and this only happens when I play this game. I have also tried all your recommendations and no change, I didn't get any errors from the scans