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Need For Speed: Heat // Game Crash and Restarts PC

by NavFanbase
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Need For Speed: Heat // Game Crash and Restarts PC

★★ Novice

Looking for help on this Technical issue

 

Game randomly crashes. whole computer turns off and restarts.

 

most common place for it to do this is on start up. when it is the loading screen with the pink progress bar at the bottom. 

but also happens randomly after getting into the game. when entering garage and starting races.

 

specs:

windows 10 home 64 bit version 1909 ( build 18363) 

AMD Ryzen 7 2700x Eight-Core

16GB RAM

DirectX12

Nvidia GTX 950

 

is there a crash dump file generated on crashes i can upload? 

 

Message 1 of 8 (334 Views)
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Re: Need For Speed: Heat // Game Crash and Restarts PC

★★ Novice

bump.

 

no data is in CrashDumps folder 

Message 2 of 8 (309 Views)
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Re: Need For Speed: Heat // Game Crash and Restarts PC

[ Edited ]
★★ Novice

Bump Again. any mods/ EA staff?

 

have submitted a Live chat with EA but says 900 Min wait 

Message 3 of 8 (273 Views)
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Re: Need For Speed: Heat // Game Crash and Restarts PC

★★ Novice

bump. 

 

Message 4 of 8 (236 Views)
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Re: Need For Speed: Heat // Game Crash and Restarts PC

★ Novice

I am having exact same issue. I have however noticed if I change to borderless or window mode that they game runs fine then.

Message 5 of 8 (202 Views)
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Re: Need For Speed: Heat // Game Crash and Restarts PC

Community Manager

If you try a clean reinstall of your drivers does that have any impact on your game's stability? A full system shutdown is usually  indicative of a core system file issue, and graphics card drivers are a fairly common culprit.

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Re: Need For Speed: Heat // Game Crash and Restarts PC

★ Novice
@EA_David This has not helped me. Also only this game is crashing others are working fine.
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Re: Need For Speed: Heat // Game Crash and Restarts PC

Community Manager

Thank you for the update.

If you run the System File Checker does it find any issues?

 

 

https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

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