Nba crashes all the time

[Alimakarona22]

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug The game crashes everytime i tap on it
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Tap on the nba app
What happens when the bug occurs? It takes me to home screen
What do you expect to see? The game to open

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Here's a video explaining my problem

https://youtu.be/JN24yEX6l7M

I hope you to help me as soon as you can

[Mornzzz]

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug I login the game and suddenly crash.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? It crash the game.
What happens when the bug occurs? The game crashed.
What do you expect to see? To fixed the game.

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My game crash again.

[EA_Blueberry]

@Alimakarona22 

If you synced up your game to Google/Facebook/Apple you can safely delete the app and reinstall it without losing progress. Try doing that and restart your device before reinstalling the app. We have some extra steps below that help players experiencing technical issues for our mobile games.

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Let us know what happens. Sorry to hear this is happening.

[84Saruman]

Already done, nothing happened