NHL 22 quitting/freezing [ Edited ]

[Creamcorn3538]

My game keeps quitting and freezing/ not working. Says tech problems, contact ea support what should I do?

Edit: Moved post to technical issues forum and edited the subject to better reflect the issue. -CM

[EA_Aljo · Accepted solution]

@Creamcorn3538 

Disconnects and lag are very common on wireless connections. Can you switch to a wire or is your router too far away?

[EA_Aljo]

Hello, @Creamcorn3538 

Can you give me some more details? When is the game quitting and freezing? What happens when this occurrs? Is there an error message? What mode is it happening in? Thanks!

[Creamcorn3538]

It  says various error messages, sometimes in the first period it’ll just say lost my connection, but I still have internet working.

[Creamcorn3538]

it’ll say network connection issue contact was.com/unabletoconnect. Noni of that worked

[EA_Aljo]

@Creamcorn3538 

It sounds like you're disconnecting mid-game. What system are you playing on and do you use a wired or wireless connection?

[Creamcorn3538]

I’m gonna try again, if it did it again I will uninstall and reinstall. Then get an Ethernet port set up.  This is the only game it does it on

[Creamcorn3538]

Wireless, it worked yesterday. But travelled to florida 

[EA_Aljo · Accepted solution]

@Creamcorn3538 

Disconnects and lag are very common on wireless connections. Can you switch to a wire or is your router too far away?

[Creamcorn3538]

ERROR

 Failed to retrieve data, please try again later.

EERROR CODE:

0A1A76FB6AE00C12-0000000000025300-0000000000000000

just got this

[Creamcorn3538]

So I shouldn’t reinstall?