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NHL 21 ps4 hut fail to retrieve data error code

by gusto585
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NHL 21 ps4 hut fail to retrieve data error code

★★★ Newbie

I have been getting repetetive error codes   - fail to retrieve data.   Anyone else ? 

Message 1 of 79 (3,278 Views)

Accepted Solution

Re: NHL 21 ps4 hut fail to retrieve data error code

★★★★ Novice

Hi all, there was a system update for PS4 I installed this AM and now HUT is working, card packs and all - hope the same for all of you!

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Message 29 of 79 (3,333 Views)

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Re: NHL 21 ps4 hut fail to retrieve data error code

Community Manager

Hi there, @gusto585.

 

Please try deleting and reinstalling, but make sure you do not load into the game until it fully completes installing. Let me know what happens. Thanks!

Message 2 of 79 (3,267 Views)

Re: NHL 21 ps4 hut fail to retrieve data error code

★★★★★ Newbie

Me too

Message 3 of 79 (3,259 Views)

Re: NHL 21 ps4 hut fail to retrieve data error code

[ Edited ]
★★★★ Novice

I already did this and it didnt work for my HUT. Is there a possibility that when trying to setup last night when the servers were down caused an issue where the team was created but not registering on my system so it thinks im trying to create a new team when i already have one? I just used your online chat and the person on the other end was not helpful. all they kept telling me was that it was my internet connection. Its not my internet because I can play world of chel and other modes online with no issue.

Message 4 of 79 (3,241 Views)

Re: NHL 21 ps4 hut fail to retrieve data error code

Community Manager

@astles9 

 

If you're experiencing the issue where opening packs causes a crash and/or they have no card art, please delete and reinstall the game. Make absolutely sure that you do not load into the game before it finishes installing. This is also including the update that was released. So, download and install both the game and update. Wait for both to finish and then try playing again. Thanks!

Message 5 of 79 (3,211 Views)

Re: NHL 21 ps4 hut fail to retrieve data error code

Community Manager

@gusto585 

 

Can you give me some more details? What are you doing to cause these errors? Thanks!

Message 6 of 79 (3,210 Views)

Re: NHL 21 ps4 hut fail to retrieve data error code

★★★★ Novice

Did that and still get the exact same error. nhl.jpg

Message 7 of 79 (3,199 Views)

Re: NHL 21 ps4 hut fail to retrieve data error code

Community Manager

@astles9 

 

Unfortunately, if that workaround isn't working, you'll need to wait until a fix is released for this. Just to be sure, you're getting this error when you try to open the starter pack for HUT, correct?

Message 8 of 79 (3,193 Views)

Re: NHL 21 ps4 hut fail to retrieve data error code

[ Edited ]
★★★★ Novice

@EA_Aljo Correct, enter the team name (cant use old name either) and abbreviation, click open starter pack, then this.

Message 9 of 79 (3,182 Views)

Re: NHL 21 ps4 hut fail to retrieve data error code

★★ Novice

I'm having the same problem

Message 10 of 79 (3,175 Views)
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