Help us improve Answers HQ! Take Survey No, Thanks

NHL 21 never reaches Ea servers

by wardnabob
Reply

Original Post

NHL 21 never reaches Ea servers

★★★ Newbie

I have recently purchased NHL 21 and it will not take me the main screen but also never give me an error. It will say connecting to EA servers with the circle moving in the center and top right corner until I close the game or the Playstation automatically shuts down due to inactivity. I reset my ps4, reset my modem,  to no avail. I can access internet actions through other applications on the ps4. I uninstalled the game and reinstalled it but that also did not work. Please advise as it is very frustrating to purchase a game that you don't get to play. 

Message 1 of 2 (159 Views)

Re: NHL 21 never reaches Ea servers

Community Manager

Hi there, @wardnabob.

 

Thanks for contacting us about this. I'll try to find out what's going on. First, are you on a wired or wireless connection? Also, when you reset, what steps did you take? What should be done is unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Try those steps if that's not how you previously reset.

Aljo.png
Message 2 of 2 (103 Views)
Twitter Stream

nhl-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo-3

Forget your EA Account ID or password?

Reset, update, or link your account information.

View more on EA Help