I have recently purchased NHL 21 and it will not take me the main screen but also never give me an error. It will say connecting to EA servers with the circle moving in the center and top right corner until I close the game or the Playstation automatically shuts down due to inactivity. I reset my ps4, reset my modem, to no avail. I can access internet actions through other applications on the ps4. I uninstalled the game and reinstalled it but that also did not work. Please advise as it is very frustrating to purchase a game that you don't get to play.
Hi there, @wardnabob.
Thanks for contacting us about this. I'll try to find out what's going on. First, are you on a wired or wireless connection? Also, when you reset, what steps did you take? What should be done is unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Try those steps if that's not how you previously reset.