NHL 21 - Your EA account is disabled

[Joindrusovic]

Dear Support

I just bought NHL 21. When i start the game, I get the message "Your EA account is disabled.

Your login credentials might have expired. Good new: all you need to do is reset your password at www.ea.com."

I have already done this twice.

I imagine there is a missmatch in my accounts, since I also get the error now in NHL 20 (I have just checked this).

I opened a Origin account with the same E-Mail in March. there My Username is Joindrusovic.

My PSN ID is SlowestChunk.

Do I have to link these accounts or what is even happening? How can I play online again?

Best,

Jonas

aka SlowestChunk (PSN, EA)

aka Joindrusovic (EA, Origin)

All accounts use the same E-Mail adress.

[EA_Aljo · Accepted solution]

Hi there, @Joindrusovic.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @Joindrusovic.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[Joindrusovic]

HI there, @EA_Aljo 

Many thanks for your reply.

I already opened a live case, I am waiting since 3 hours! Nothing happens, just "We're creating your case". I also tried to set up contact via E-Mail, i fullfilled the formular, which took me like 10 minutes and when i sent it, i got into the same loop like when you try to set up a live support case. "We're creating your case".

How am I supposed go get into touch with support?!

Thanks.

Best regards.

[EA_Aljo]

@Joindrusovic 

Try using a Chrome browser in incognito mode. That may work better.

[Joindrusovic]

Hi

Thanks for your input @EA_Aljo 

I have tried this.

I have waited for 4 hours. Still waiting for the contact with EA.

How can I make contact with EA support?

I need help. I have payed alot of money into your products and I cannot play any of these online anymore.

Best regards.

[EA_Blueberry]

@Joindrusovic 

Please select this link below to contact our Support team for help with your disabled account:

Live-Support

https://help.ea.com/en/contact-us/

[ob1kenobi5]

@Joindrusovic Plz let us know when you fix it - and how coz I rly want to play online

[EA_Aljo]

@ob1kenobi5 

Have you tried resetting your password at www.origin.com?

[rodeoror2]

Did you get it fixed?

[MattyIce2160]

Yes I am having the exact problem. I reset my password twice and still nothing. I talked to two different people and none can help because I’m supposed to remember my last 2 EA games I bought (exact date too). Then when I try to log in with my PSN, then it says my account is invalid. At this point, anyone know good sports games not made by EA? Thanks