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NHL 21 - Your EA account is disabled

by Joindrusovic
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NHL 21 - Your EA account is disabled

★★ Novice

Dear Support

 

I just bought NHL 21. When i start the game, I get the message "Your EA account is disabled.

 

Your login credentials might have expired. Good new: all you need to do is reset your password at www.ea.com."

 

I have already done this twice.

 

I imagine there is a missmatch in my accounts, since I also get the error now in NHL 20 (I have just checked this).

I opened a Origin account with the same E-Mail in March. there My Username is Joindrusovic.

 

My PSN ID is SlowestChunk.

 

Do I have to link these accounts or what is even happening? How can I play online again?

 

Best,

Jonas

aka SlowestChunk (PSN, EA)

aka Joindrusovic (EA, Origin)

All accounts use the same E-Mail adress.

Message 1 of 11 (967 Views)

Accepted Solution
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Re: NHL 21 - Your EA account is disabled

Community Manager

Hi there, @Joindrusovic.

 

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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Message 2 of 11 (935 Views)

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Re: NHL 21 - Your EA account is disabled

Community Manager

Hi there, @Joindrusovic.

 

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Message 2 of 11 (936 Views)
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Re: NHL 21 - Your EA account is disabled

★★ Novice

HI there, @EA_Aljo 

 

Many thanks for your reply.

 

I already opened a live case, I am waiting since 3 hours! Nothing happens, just "We're creating your case". I also tried to set up contact via E-Mail, i fullfilled the formular, which took me like 10 minutes and when i sent it, i got into the same loop like when you try to set up a live support case. "We're creating your case".

 

How am I supposed go get into touch with support?!

 

Thanks.


Best regards.

Message 3 of 11 (932 Views)
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Re: NHL 21 - Your EA account is disabled

Community Manager

@Joindrusovic 

 

Try using a Chrome browser in incognito mode. That may work better.

Message 4 of 11 (930 Views)
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Re: NHL 21 - Your EA account is disabled

★★ Novice

Hi

 

Thanks for your input @EA_Aljo 

 

I have tried this.

 

I have waited for 4 hours. Still waiting for the contact with EA.

 

How can I make contact with EA support?

 

I need help. I have payed alot of money into your products and I cannot play any of these online anymore.

 

Best regards.

Message 5 of 11 (895 Views)
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Re: NHL 21 - Your EA account is disabled

Community Manager

@Joindrusovic 

 

Please select this link below to contact our Support team for help with your disabled account:

 

Live-Support

https://help.ea.com/en/contact-us/

Message 6 of 11 (824 Views)
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Re: NHL 21 - Your EA account is disabled

★★★ Newbie
@Joindrusovic Plz let us know when you fix it - and how coz I rly want to play online
Message 7 of 11 (216 Views)
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Re: NHL 21 - Your EA account is disabled

Community Manager

@ob1kenobi5 

 

Have you tried resetting your password at www.origin.com?

Message 8 of 11 (199 Views)
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Re: NHL 21 - Your EA account is disabled

★★★ Newbie

Did you get it fixed?

Message 9 of 11 (96 Views)
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Re: NHL 21 - Your EA account is disabled

★★★ Newbie

Yes I am having the exact problem. I reset my password twice and still nothing. I talked to two different people and none can help because I’m supposed to remember my last 2 EA games I bought (exact date too). Then when I try to log in with my PSN, then it says my account is invalid. At this point, anyone know good sports games not made by EA? Thanks 

 

Message 10 of 11 (50 Views)
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