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NHL 21 World of Chel - Ones or Threes Matchmaking Issue

by ixpapasmurf
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NHL 21 World of Chel - Ones or Threes Matchmaking Issue

★ Novice

Hello everyone,

 

I have an issue with Matchmaking Issue in the Would of Chel that I was hoping someone can assist me with. I am playing on Xbox One.

 

To start off I have had very little issue getting into EASHL Drop in and have been able to complete games with no issue. Same with HUT. I am hard wired and my NAT is Open, and any other multiplayer games work with no issues..

 

I believe this has to do with the Matchmaking screen after hitting ready to play Ones or Threes Eliminator. It says population high and Avg search around 9 seconds. I get locked into this Matchmaking screen where it says Round 1. I cannot back out and will sit at this screen and end up sitting here for several minutes until it either kicks me to the World of Chel main menu or I close the game out. When I do get kicked out it gives me a removed from the game message stating "You have been removed from the dressing room", when never actually seeing or being in a dressing room.. I have heard voice chat a few times, making me believe that I am possibly in the dressing room but my screen will not transition to it. The matchmaking "wheel" will endlessly spin, and I get no where. I have hard reset my router and Xbox. and done everything except reinstall the game in fear of losing my Be a Pro progress.

 

Any ideas on what will fix this? I will respond asap if any more info is needed.

 

Thanks!

 

 

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Re: NHL 21 World of Chel - Ones or Threes Matchmaking Issue

Community Manager

Hi there, @ixpapasmurf,

 

Are you using a custom gamerpic by chance? If so, try setting it to something default and let me know if that helps or not. Thanks!

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Message 2 of 5 (297 Views)

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Re: NHL 21 World of Chel - Ones or Threes Matchmaking Issue

Community Manager

Hi there, @ixpapasmurf,

 

Are you using a custom gamerpic by chance? If so, try setting it to something default and let me know if that helps or not. Thanks!

Message 2 of 5 (298 Views)
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Re: NHL 21 World of Chel - Ones or Threes Matchmaking Issue

★ Novice

YES! That was it! I did have a custom Gamerpic, once I changed it to a default. I got right into a game.

 

Thank you so much! @EA_Aljo 

Message 3 of 5 (294 Views)
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Re: NHL 21 World of Chel - Ones or Threes Matchmaking Issue

Community Manager

@ixpapasmurf 

 

Great! If you have any other issues, please let us know. Good luck on the ice!

Message 4 of 5 (265 Views)
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Re: NHL 21 World of Chel - Ones or Threes Matchmaking Issue

★★★ Newbie

@EA_Aljo wrote:

Hi there, @ixpapasmurf,

 

Are you using a custom gamerpic by chance? If so, try setting it to something default and let me know if that helps or not. Thanks!


How is this even a problem???? Get your stuff together EA.

Message 5 of 5 (21 Views)
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