October 2020
I’m also still waiting for my content. Purchased the Great Eight edition on October 15th. Redeemed my code in the case and I received my chel bags, be a pro boost, and my loyalty packs in HUT for playing previous games. But still no HUT pre order packs. I’ve talked to EA help on messenger. I’ve set up help on the EA website. I keep being told to just wait and no one can provide me with an actual date of how long this can take. It takes hours, sometimes days to get replies. At this point it seems like my case is not even being worked on. What else can I possibly do?
October 2020
October 2020
Any update on this yet? I haven’t heard back from my ticket or from live chat.
October 2020
I just had a live chat agent once again tell me to contact the retailer. When I told them that I already have and this is a known issue from EA they simply dismissed me and said there was nothing they could do. I simply wanted to know whether there was an update on my ticket or not.
October 2020
October 2020
Yes. And is there any news on this yet?
October 2020
October 2020
I have emails now from EA help seemingly like it’s a completely different team member asking me the same questions over again. Is there not a follow up that’s done on my case from the beginning? How can I not get answers to this? Is there something specific I’m supposed to be doing? I check every day and lo and behold no packs.
October 2020
October 2020
Ok why is it that the cases I’ve set up people are coming back and telling me to contact the retailer again!? This is absurd. I’ve done that already. And that’s not the issue. I don’t get why I’m getting different info from you guys.