NHL 21 Pre-order / Game Info / Support & Help

by EA_Blueberry
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Original Post

Re: NHL 21 Pre-order / Game Info / Support & Help

★ Apprentice

I’m also still waiting for my content. Purchased the Great Eight edition on October 15th. Redeemed my code in the case and I received my chel bags, be a pro boost, and my loyalty packs in HUT for playing previous games. But still no HUT pre order packs. I’ve talked to EA help on messenger. I’ve set up help on the EA website. I keep being told to just wait and no one can provide me with an actual date of how long this can take. It takes hours, sometimes days to get replies. At this point it seems like my case is not even being worked on. What else can I possibly do?

Message 51 of 76 (756 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

Community Manager
@Lilj101 Please hang in there. They area aware of some players not receiving the Cover Athlete pack and Synergy Veteran pack. I know it's tough to wait it out while others have their content, we're grateful for your patience while the team is looking to address this for impacted and any players going forward that plan to redeem content heading into the holiday season.
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Message 52 of 76 (754 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

★ Apprentice

Any update on this yet? I haven’t heard back from my ticket or from live chat. 

Message 53 of 76 (735 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

★ Apprentice

I just had a live chat agent once again tell me to contact the retailer. When I told them that I already have and this is a known issue from EA they simply dismissed me and said there was nothing they could do. I simply wanted to know whether there was an update on my ticket or not. 

Message 54 of 76 (714 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

Community Manager
@Lilj101 To be clear, you will only receive 2 packs a month for 5 months with the Great Eight Edition. Did you mention you were missing the Cover Athlete pack and Synergy Veteran packs? That is the issue that's currently being tracked by the NHL team.

https://help.ea.com/en-us/help/nhl/nhl-21/redeem-nhl-21-editions-content/
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Message 55 of 76 (695 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

★ Apprentice

Yes. And is there any news on this yet?

Message 56 of 76 (692 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

Community Manager
@Lilj101 No news yet, I'm afraid. I'll be heading out for the weekend after today and will do my best to update you on Monday. Please tag me on Monday if I don't get back to you in the afternoon just as a reminder. If you need an update prior to that, I advise resuming a case at our Help site or at EA Help on Twitter to clarify it's the Cover Athlete and Synergy Veteran Packs that are missing.
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Message 57 of 76 (688 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

★ Apprentice

I have emails now from EA help seemingly like it’s a completely different team member asking me the same questions over again. Is there not a follow up that’s done on my case from the beginning? How can I not get answers to this? Is there something specific I’m supposed to be doing? I check every day and lo and behold no packs. 

Message 58 of 76 (683 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

Community Manager
@Lilj101 If your case isn't showing up as closed when you visit our Help site that means it's still being looked at by an Advisor, or escalated to our product specialists working their way through cases in order to eventually resolve this for you.
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Message 59 of 76 (680 Views)

Re: NHL 21 Pre-order / Game Info / Support & Help

★ Apprentice

Ok why is it that the cases I’ve set up people are coming back and telling me to contact the retailer again!? This is absurd. I’ve done that already. And that’s not the issue. I don’t get why I’m getting different info from you guys. 

Message 60 of 76 (650 Views)