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NHL 21 Pre-order / Game Info / Support & Help

by EA_Blueberry
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NHL 21 Pre-order / Game Info / Support & Help

Community Manager

Hey, NHL Community!

Welcome to the NHL 21 forums and we hope to see you join us on the ice at launch! Below you'll find articles below with information on NHL 21. Have a question? Ask it here!

 

NHL 21 will be available to play starting October 8th with the EA Play "Play First Trial." NHL 21 

Learn more about how to sign up for EA Play on Xbox One or PlayStation 4 here: https://www.ea.com/ea-play/news/welcome-to-ea-play

 

Launch Dates:

  • 10/08: EA Play Play First Trial (10 hours of total gameplay) 
  • 10/13 Full access if you pre-ordered the Great Eight or Deluxe Edition
  • 10/16 Worldwide Launch!

Pre-order Information

Game Information:

Support/Help

Message 1 of 76 (1,355 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

★★★ Newbie

Hey I have a problème! I pre order the seconde bigest édition of NHL21 and I can’t play the game now ... Can you help me ?

Message 2 of 76 (1,227 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

Community Manager

Hello, @kd76612 

 

Can you give me some more details on what the issue is? How are you unable to play?

Message 3 of 76 (1,213 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

★★ Novice
@EA_Aljo I did not receive my HUT Synergy Veteran Choice Pack, HUT Cover Athlete Choice Pack and Up to 5 HUT Diamond Player Choice Packs after pre-ordering NHL 21 Deluxe Edition. I also deleted and re-installed the game but my inbox in HUT is still empty, how to solve that issue?
Message 4 of 76 (1,210 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

★★★ Novice
@chews44hughes Same thing happened to me seems like a waste of an extra 50$
Message 5 of 76 (1,189 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

★★★ Novice
@Ahowie19 Same
Message 6 of 76 (1,177 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

★ Apprentice

Same here. Did all the same things

Message 7 of 76 (1,167 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

★★★ Novice

I payed money to get extra packs and they are just not there and I have restarted twice 

Message 8 of 76 (1,156 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

Community Manager

Hello, everyone.

 

For missing pre-order content, please contact the retailer you purchased the game from so they can investigate this. Thanks!

Message 9 of 76 (1,127 Views)
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Re: NHL 21 Pre-order / Game Info / Support & Help

★★★ Novice
@EA_Aljo I purchased from the PlayStation store
Message 10 of 76 (1,108 Views)
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