NHL 19 corrupt Data. Game won’t launch

[np6c05kpxxoa]

Says data is corrupted every time I insert game to play. However there is no data on my PS4 for it as I’ve deleted it and tried to reinstall the game numerous times. Still doesn’t work. I can’t even launch the game!

[NHL_Live_Support · Accepted solution]

Hey @np6c05kpxxoa & @Boikmasterflex,

Have you checked your hard drive space?  If you're very close to the limit, you might see strange behavior like this.  If it's not that, it could also be that the disc is scratched or damaged in some way.  If it's not that, then it also could be your console.  You may have to contact Sony or Microsoft.

Before you go to that length though, EA Help can assist you with troubleshooting for this matter.  Please submit a ticket at: https://help.ea.com/.

Hey @bertefd,

Can you please attach a video of the connection issue you're seeing?  If you can't attach it, then you can upload it to YouTube or another video hosting site and provide us with the link.

[EA_Barry]

@np6c05kpxxoa

Please let us know if starting your console in Safe Mode and then choosing Option 5, Rebuild Database helps you here, thanks.

https://www.playstation.com/en-ie/get-help/help-library/system---hardware/power---system-stability/s...

[bertefd]

We are having exact issue. Followed steps to rebuild database in safe mode. Still gets stuck on Connecting  screen. Please help. This has been such a disappointment.

[APete28AllDay]

You can try removing your profile from your console and then recovering it.

[Boikmasterflex]

@np6c05kpxxoaHey same here.

[Boikmasterflex]

Any fix on this?

[NHL_Live_Support · Accepted solution]

Hey @np6c05kpxxoa & @Boikmasterflex,

Have you checked your hard drive space?  If you're very close to the limit, you might see strange behavior like this.  If it's not that, it could also be that the disc is scratched or damaged in some way.  If it's not that, then it also could be your console.  You may have to contact Sony or Microsoft.

Before you go to that length though, EA Help can assist you with troubleshooting for this matter.  Please submit a ticket at: https://help.ea.com/.

Hey @bertefd,

Can you please attach a video of the connection issue you're seeing?  If you can't attach it, then you can upload it to YouTube or another video hosting site and provide us with the link.