NFS heat won't load xbox one

[masterfullc0bra]

Hi, 

Since the update I can no longer play the game. 

On the main menu nothing is responding, I cannot press A or even switch profile. I have swapped controllers, tried both wired and unwired controllers, deleted the game save then deleted the game (twice) and reinstalled but still I cannot get past the main screen to enter the game!!

I'm super frustrated now!

Is there a fix or a way round me playing the game or have I wasted my money. 

Mark

[EA_David]

@masterfullc0bra Hi, thanks for the post. We are aware of this issue and are working on it, but in the meantime the following steps should let you get past the sign in screen. 

- Close game

- Unplug all USB devices 

- Connect controller via cable

- Launch game

- On title screen, unplug the controller and turn it back on

[masterfullc0bra]

Hi, 

I've tried all but the last step, will give this a try tonight. 

Thanks