Re: NFS Unbound won't load

by 5e5cc931a8bfcffd
Reply

Original Post

NFS Unbound won't load

★★★ Novice

Product: Need for Speed: Unbound
Platform:PC
Summarize your bug Game will not load
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? Loading bar looks like it's loading, but NEVER loads. It's just stuck.
What do you expect to see? A playable game.

I've tried to uninstall and reinstall...didn't work.  Tried to verify files....didn't work.

Message 1 of 16 (742 Views)

Re: NFS Unbound won't load

Community Manager

Hey, @5e5cc931a8bfcffd  can you try a clean boot to see if any programs are messing with NEED FOR SPEED™ Unbound and turn off any overlay programs, such as Discord or Nvidia experience.

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Let me know if this works or not for you. Standard smile

 

/Atic

Atic.png

-------------------------------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

If a post needs moderation, merging or cleaning, report the post and we will take a look. Nerd

-------------------------------------------------------------------------------------------------------------------------

Message 2 of 16 (721 Views)

Re: NFS Unbound won't load

★★★ Novice

Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 2103 (type: UEFI)
Processor: 12th Gen Intel(R) Core(TM) i7-12700K (20 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32510MB RAM
Page File: 8243MB used, 26313MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP 
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.3
DxDiag Version: 10.00.22621.0001 64bit Unicode

Message 3 of 16 (701 Views)

Re: NFS Unbound won't load

Community Manager
Hi @5e5cc931a8bfcffd,

Can you upload the file, we need a bit more information on drivers etc.

/Atic
Atic.png

-------------------------------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

If a post needs moderation, merging or cleaning, report the post and we will take a look. Nerd

-------------------------------------------------------------------------------------------------------------------------

Message 4 of 16 (667 Views)

Re: NFS Unbound won't load

★★★ Novice

Dxdiag

Message 5 of 16 (648 Views)

Re: NFS Unbound won't load

★★★ Novice

@EA_Atic I'm having the same issue where the game simply wont launch. Hopefully the DxDiag helps.

Message 6 of 16 (636 Views)

Re: NFS Unbound won't load

★★★ Novice

I also tried the "clean boot".  However, that did not work either.

Message 7 of 16 (628 Views)

Re: NFS Unbound won't load

Community Manager
@5e5cc931a8bfcffd can you run the game and launcher as admin and see if that helps.

/Atic
Atic.png

-------------------------------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

If a post needs moderation, merging or cleaning, report the post and we will take a look. Nerd

-------------------------------------------------------------------------------------------------------------------------

Message 8 of 16 (557 Views)

Re: NFS Unbound won't load

★★★ Novice

I've tried to run them both as admin.  I've tried to launch from the Nvidia app.  I've tried to uninstall and reinstall many times.  Tried repairing the files.  Tried to delete the Dx12***** in the shaderchace file.  I updated all of my drivers including chipset.  Still will not launch!

Message 9 of 16 (534 Views)

Re: NFS Unbound won't load

Community Manager
Ty for the added details! @5e5cc931a8bfcffd, Can you try a new windows account with admin rights and see if that helps.

/Atic
Atic.png

-------------------------------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

If a post needs moderation, merging or cleaning, report the post and we will take a look. Nerd

-------------------------------------------------------------------------------------------------------------------------

Message 10 of 16 (479 Views)

ea-play-promo-splash

What's EA Play?

New name, new look, same great benefits: EA Access and Origin Access are now EA Play.

Get more info on the change here.

ea-help-promo-3

Forget your EA Account ID or password?

Reset, update, or link your account information.

View more on EA Help