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Re: Black screen issue after patch

by jpwalters1
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NFS Heat launches with a black screen (windowed) and then quits

★★★★ Novice

So....I run into a similar problem as seen here on the forum.  The game launches and then quits without error or message that indicates a failure.  Prior Installed NFS games launch OK, so it seems isolated to this game.

 

But in spirit of everyone's advice, I've tried cleaning the Origin Cache, reinstalling the game.  I also tried a reset (fresh) installation of windows, with a clean install of Origin and this just game. No luck.

 

Pretty decent hardware:

AMD 3900x on Asus x570 Crosshair Hero VIII

Dual U3417W monitors (6880x1440) (NVidia Surround)

Nvidia 2080 TI 

32GB RAM

NVME Raid 1.8TB

Windows 10 1909

 

Any thoughts on where to go next.  Short of lowering my resolution or disabling surround, this is a clean install.

 

Thanks,

jpwalters

 

 

Message 1 of 7 (516 Views)
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Re: NFS Heat launches with a black screen (windowed) and then quits

Community Manager

@jpwalters1 

 

Can you try playing with just one monitor connected?

 

Do you have enough time to press Alt+Enter before it quits?

 

Thanks.

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Message 2 of 7 (491 Views)
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Re: NFS Heat launches with a black screen (windowed) and then quits

★★★★ Novice

Thanks for writing back to me Barry!  

 

Yes, so I had been reading about the alt-enter trick to try to force out of windowed mode (Full Screen), but no luck there.  It seems to ignore me or crashes before it can respond.

 

I turned off the display surround in NVIDIA Control Panel, and disabled the other monitor.  It still does the same thing (quitting) about 5 or 10 seconds into it or so.

 

I did once or twice in my dozens of attempts, (can't say what happened differently), have a scenario where it stayed launched, and stayed in task manager, but could not switch to it, or could not find it.  I assume it was thinking it was in full screen mode, but definitely still working with Windows 10 desktop.  It was consuming resources, yet the only thing I could really do was end the task.

 

Still sort of at a loss.

 

Thanks,

jpwalters1

 

 

Message 3 of 7 (476 Views)
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Re: NFS Heat launches with a black screen (windowed) and then quits

★★★★ Novice

I tried today's update v1.4, was hoping it would help fix the issue.  The update installed, but unfortunately, I still get the black windowed screen that quits after a few seconds.  Again, not able to switch to fullscreen (Alt-Enter).

 

Thanks,

jpwalters

Message 4 of 7 (436 Views)
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Re: Black screen issue after patch

★★★★ Novice
@McLubezy I am having a similar result. I tried a clean install of Windows, Nvidia drivers, etc. Not sure what's going on. Tried the suggested Alt+Enter to try to get full-screen, but it crashes before it gets that far. I ran the patch, hoping to see some magic, but no luck!
Message 5 of 7 (128 Views)
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Re: NFS Heat launches with a black screen (windowed) and then quits

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I have this problem too. I haven't got a very costly PC but the problem is  same. I uninstall and install the game  but the problem is stay. I click the play button and the game is open windowed mode and 5-10 second after the game is closed himself. I don't do any. I'm curious the game and I don't want money throw away.

 

Thank you for the rapid answer

 

Have a nice day!  

 

H4RmYxDD

Message 6 of 7 (384 Views)
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Re: NFS Heat launches with a black screen (windowed) and then quits

★★★ Novice

I'm also still having the exact same problem ever since the update i was forced to do on 12 December.

Please EA, any comment on progress for a solution?

Message 7 of 7 (337 Views)
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