April 2021
@EA_Blueberry wrote:
@COMINEEYEAHADo you have your power plugged into the wall or a surge protector?
Surge protector
April 2021
Hey good morning, @COMINEEYEAHA. I didn't catch your last message before I had to take off for the day.
I had an issue a while back with my Xbox One X prior to getting the Series X where it was a total black screen when I started up the console. I thought it was a goner because I tried power cycling, factory resetting it by holding down the button on the console for 15 seconds, and switching out HDMI cables. What actually fixed it was unplugging the surge protector from the wall and also unplugging the power cable from the Xbox out of the surge protector. There must have been some electric issue that caused the screen to remain black.
Not entirely sure if this is the same case for you and the newer console, but maybe it could be related. We're not aware of any of our games causing significant crashes like this that can also translate to other games on the console. It sounds more console related. There is another thread with a player that experienced the same thing as you whom was able to fix it with a power cycle. I'll relay the steps again below to ensure they were properly followed.
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply.
April 2021
I am very familiar with those steps because I have had to do it several times when need for speed crashes on me. This is the only game it happens to. Any time I have performance problems on other games, it’s only because I didn’t do a hard reboot after NFS crashed. I’ve played a lot of games on my Series X (thanks gamepass) and everything else works perfectly fine.
@EA_Blueberry wrote:Hey good morning, @COMINEEYEAHA. I didn't catch your last message before I had to take off for the day.
I had an issue a while back with my Xbox One X prior to getting the Series X where it was a total black screen when I started up the console. I thought it was a goner because I tried power cycling, factory resetting it by holding down the button on the console for 15 seconds, and switching out HDMI cables. What actually fixed it was unplugging the surge protector from the wall and also unplugging the power cable from the Xbox out of the surge protector. There must have been some electric issue that caused the screen to remain black.
Not entirely sure if this is the same case for you and the newer console, but maybe it could be related. We're not aware of any of our games causing significant crashes like this that can also translate to other games on the console. It sounds more console related. There is another thread with a player that experienced the same thing as you whom was able to fix it with a power cycle. I'll relay the steps again below to ensure they were properly followed.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
April 2021
April 2021
One more time is very unlikely to fix this because I've done it at least 15 times. Doing a factory reset of my entire xbox is a hard sell when this issue is limited to one single video game.
April 2021
April 2021
My gamertag is the same as my username here, comineeyeaha
April 2021
April 2021
@PiotrTrochowski9 wrote:
clear alternate MAC address under network settings in the menu. It seems to be working now and hasn’t frozen (yet).
@COMINEEYEAHA
Does this work for you?
Thanks for sharing, @PiotrTrochowski9
April 2021
You're welcome.