Help us improve Answers HQ! Take Survey No, Thanks

NBA Live Mobile Troubleshooting Tips

by EA_David
Reply

Original Post

NBA Live Mobile Troubleshooting Tips

Community Manager

Keep your NBA Live Mobile account safe and secure. Check out our tips for maintaining your account security.

 

Google Play login problems

 

If you’re having trouble logging in to Google Play, you’ll need to unlink your account in Google Settings to get back in your game. 

  1. On your device, navigate to Settings and select Google.
  2. Select Connected Apps
  3. Select NBA LIVE on the apps list.
  4. Select Disconnect.This resets your permissions for the game. When you sign back in to Google Play in the game, it will reconnect so you can keep playing.
  5. Open NBA LIVE Mobile back up and sign back in to Google Play.
Account or purchasing

 

My account is missing or not linked correctly.

  1. Tap the Settings icon.
  2. Tap Link (next to Link Accounts).
  3. Tap Logout.
  4. On the Select an account screen, select the account that you are using for NBA LIVE Mobile.

I want to link my NBA LIVE Mobile account to Facebook.

  1. Tap the Settings (three dots) icon at the top right of your screen. 
  2. Tap Link (next to Link Accounts).
  3. Tap Link (next to Facebook).
  4. Log in to your Facebook account.

I want to unlink my NBA LIVE Mobile account from Facebook.

  1. Tap the Settings (three dots) icon at the top right of your screen. 
  2. Tap Unlink (next to Link Accounts).
  3. Tap Unlink (next to Facebook).
  4. Log in to your Facebook account.

I want to delete NBA LIVE Mobile from my Facebook account.

  1. Log in to Facebook.
  2. Click Settings > Apps.
  3. Find the NBA LIVE Mobile icon, hover over it with your mouse, and click the X next to the game. This removes NBA LIVE Mobile from your Facebook.

My purchased item is not appearing.

 

In some cases, you may need to exit and restart the game to access your new content. If that doesn't work, try turning off and restarting your device.

I cannot purchase items multiple times.

You can only purchase some items a certain number of times. There should a 0/X indicator on the front of the item. If you have reached the limit, this number will appear in red and the button will remain inactive.

 

 

Gameplay and progress

 

I want to transfer my content and progress from soft launch to full launch.

Your progress and content should transfer from soft launch to full launch. Make sure your game is linked to your Facebook account to ensure your progress and content save.  

 

I completed an event or set and I didn't get the reward.

Check the event or set details. If you need to contact us, please have the date and time of the event or set ready.

 

I was kicked from the game or my game froze.

Go in to your device settings and Quit/Stop the app entirely. Make sure you check your Internet connection, then restart the game.

 

I deleted the game from my device but wanted to save my progress.

Your progress will only save if your game is linked to a Facebook or Google account. If you need to delete the game, your progress will continue where you left off when you re-install the game.

 

Get the latest, up-to-date version of NBA LIVE Mobile.

  • Apple App Store: Tap the App Store icon on your device, then tap the Updates tab on the bottom bar. Find NBA LIVE Mobile in that list and click the Update button.
  • Google Play: Go to the Google Play Store, then go to the My Apps section. You will see Update Available if there is a more recent version of NBA LIVE Mobile.

Review EA's Privacy Policy.

 
Need more help?

 

If it is a question concerning the game, please contact us. If you need assistance with a completed purchase, contact us and an EA Advisor will help you.

Visit Apple, Google Play, or Amazon for billing support:

 

When contacting us, please include the following information:

  • Your issue
  • The application where you are having the issue
  • The device you use to play
  • A description of your issue
  • Your full iTunes/Google/Amazon/EA purchase number
  • The email associated with your iTunes/Google/Amazon account

Thank you. 

Message 1 of 3 (2,079 Views)

Re: NBA Live Mobile Troubleshooting Tips

★★★ Newbie
It doesn't works. I still have problem when I try to login with google play. It crashes and can't login with my old data.
Message 2 of 3 (1,251 Views)

Re: NBA Live Mobile Troubleshooting Tips

★★★★ Novice
@StefasKuris Same here
Message 3 of 3 (79 Views)

nba-live-blue-bg

Mobile troubleshooting tips

We can help answer your basic account or purchasing, and gameplay questions.

View more on EA Help

blue-ea-promo

Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help