Re: NBA Live Mobile Crashes as I login using Google Play login

by BoDidley81230
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NBA Live Mobile Crashes as I login using Google Play login

★★ Novice

Game crashes while logging in using Google play account. I can login with guest account without issue but app crashes as I login with my account. I have spoken with tech support but they were not helpful, very good at talking over you telling you to do all the fixes that I have already done. Help I don't know what to do now. 

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Accepted Solution

Re: NBA Live Mobile Crashes as I login using Google Play login

★★ Novice

As wilts others I have found there is no solution beyond waiting. It may take a few hours or a few days, but it ends up fixing itself. 

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Re: NBA Live Mobile Crashes as I login using Google Play login

★★ Novice

No EA admins on here to help??? Very frustrating. 

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Re: NBA Live Mobile Crashes as I login using Google Play login

Community Manager

@BoDidley81230

 

It is possible your save is corrupt and cannot be recovered.

 

Can you try the following steps and let us know how you get on, thanks.

 

My account is missing or not linked correctly.

  1. Tap the Settings icon.
  2. Tap Link (next to Link Accounts).
  3. Tap Logout.
  4. On the Select an account screen, select the account that you are using for NBA LIVE Mobile.
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Re: NBA Live Mobile Crashes as I login using Google Play login

★★ Novice

As wilts others I have found there is no solution beyond waiting. It may take a few hours or a few days, but it ends up fixing itself. 

Message 4 of 6 (5,355 Views)

Re: NBA Live Mobile Crashes as I login using Google Play login

★★ Novice
I'm having this same problem with no help from EA
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Re: NBA Live Mobile Crashes as I login using Google Play login

★★★ Newbie

What happens if this happens to us in 2019 and does that mean we can never play on that email address ever again?

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