Help us improve Answers HQ! Take Survey No, Thanks

Re: NBA Live Mobile Crashes as I login using Google Play login

by BoDidley81230
Reply

Original Post

Accepted Solution

NBA Live Mobile Crashes as I login using Google Play login

★★★★ Novice

Game crashes while logging in using Google play account. I can login with guest account without issue but app crashes as I login with my account. I have spoken with tech support but they were not helpful, very good at talking over you telling you to do all the fixes that I have already done. Help I don't know what to do now. 

Message 1 of 6 (2,513 Views)

Accepted Solution

Re: NBA Live Mobile Crashes as I login using Google Play login

★★★★ Novice

As wilts others I have found there is no solution beyond waiting. It may take a few hours or a few days, but it ends up fixing itself. 

View in thread

Message 4 of 6 (3,638 Views)

All Replies
Highlighted

Re: NBA Live Mobile Crashes as I login using Google Play login

★★★★ Novice

No EA admins on here to help??? Very frustrating. 

Message 2 of 6 (2,499 Views)

Re: NBA Live Mobile Crashes as I login using Google Play login

Community Manager

@BoDidley81230

 

It is possible your save is corrupt and cannot be recovered.

 

Can you try the following steps and let us know how you get on, thanks.

 

My account is missing or not linked correctly.

  1. Tap the Settings icon.
  2. Tap Link (next to Link Accounts).
  3. Tap Logout.
  4. On the Select an account screen, select the account that you are using for NBA LIVE Mobile.
--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 3 of 6 (2,484 Views)

Re: NBA Live Mobile Crashes as I login using Google Play login

★★★★ Novice

As wilts others I have found there is no solution beyond waiting. It may take a few hours or a few days, but it ends up fixing itself. 

Message 4 of 6 (3,639 Views)

Re: NBA Live Mobile Crashes as I login using Google Play login

★★★★ Novice
I'm having this same problem with no help from EA
Message 5 of 6 (2,191 Views)

Re: NBA Live Mobile Crashes as I login using Google Play login

★★★ Newbie

What happens if this happens to us in 2019 and does that mean we can never play on that email address ever again?

Message 6 of 6 (451 Views)

nba-live-blue-bg

Mobile troubleshooting tips

We can help answer your basic account or purchasing, and gameplay questions.

View more on EA Help

blue-ea-promo

Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help