My username is stuck on PLAYER, and I cannot join any game [ Edited ]

[renwar-kurd]

We have same issue:

platform: ps4

location: iraq

servers: fra1, fra2, belgium1,2,3 and london also were tested (nearest ping from me fra1,fra2)

We are on the same ISP

this is for about a month and we could only play about 5 games together, and this will make us leave the game because we can not play together

here is my detailed explanation with screenshots

https://answers.ea.com/t5/Bug-Reports/Matchmaking-with-friends-not-working/m-p/8422541#M18313

[RAKO_AB]

@EA_David hello good sir i and many of my friends are having the same problem since the duo update came out we can't join each other on any servers and we do not use any vpn or things like that it just randomly happened to us 

We live in the same city and have the best internet for that city

[OWNED_zyvaa25]

Hey i'm back,

So i tried to turn off metered for my broadband connection and it doesnt solve the issue, still stuck.. 

[Illyminati68]

@EA_David I am not using any type of 3g/4g, I am just using my regular home WiFi (Du). All my friends are using the same ISP, and are having the same problem, but if I go somewhere with a different ISP, it works fine.

[francofly1]

Same problem here.Right now i'm using surfshark vpn to play and my player name loads up.I'm from italy and the game worked fine two weeks ago.

[francofly1]

Same problem here.Right now i'm using surfshark vpn to play and my player name loads up.I'm from italy and the game worked fine two weeks ago.If i go in the party section it says party 0/0

[EA_David]

Thank you for the details given? For those who's isolated it to your ISP, can you name it?

[OWNED_zyvaa25]

I started using vpn as well and it’s working .. my ISP is Linkem in Italy near Rome 

[francofly1]

My ISP is linkem too, i'm from italy near Naples i used to connect to fra1 or fra2 servers.

[EA_David]

Thanks for the info. 

I've heard from some folks that for now, using google DNS may be a viable workaround, can you try that?

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/