a month ago
Just before EA took sims mobile off the App Store in Canada for maintenance my app kept crashing constantly making the game practically unplayable..so I deleted the app with the intention to reinstall it in hopes that it would fix that issue only to find out right after they removed the app from the store.. I am really upset considering I spent lots of money and was in the middle of a paid event. I re-downloaded the app today and my content didn’t come back. I connected that account to my Facebook right before I deleted the app but I’m not sure how to get my content back. Do I just open the app and connect to my Facebook again or will that just connect it to the new account it made me make when opening the app again. I’m so confused
a month ago
Unfortunately this is an issue that we can't help you fix from the forums. In order to get help to recover your game progress, you need to send in a Help Ticket from your in-game app.
A Help Ticket from your in-game account is a message that brings through needed details directly to mobile advisors.
Using other methods like Facebook or Twitter will only delay support and you will be asked to go back and send an in-game help ticket.
Help tickets from your mobile in-game account are the best way to contact support as they will go through directly to the mobile advisors who will be far more informed.
Follow the following steps:
The EA Help site will open on your device's web browser.
If the EA Help site does not open, try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad or how to clear cookies on Android.
If you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile
If you have lost pack content or haven't received a pack, have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.
a month ago