My sims can't interact anything at home sims mobile

[1006166948666]

I literally don't know what happened, I literally can't press anything not even my sims partner or toddler.

It only happens at home tho, idk what's wrong with my house. But please help me!! 

[EA_Solaire · Accepted solution]

@1006166948666 

Please run through all the steps here and let me know if that clears the issue up for you please. 

[EA_Solaire]

Hi there @1006166948666,

Is your Sim currently busy with another task or event? What device are you playing on? 

[1006166948666]

No they weren’t busy and it only happen went my sims at home. My sims can only interact with their partner outside the neighbourhood.

im currently playing on my iPhone 11

[1006166948666]

Do you think you could help me fix that? Here’s my player ID 

[EA_Solaire · Accepted solution]

@1006166948666 

Please run through all the steps here and let me know if that clears the issue up for you please.