My sims 4 isn't responding or opening.

[LoveParanormal · Accepted solution]

figured out my problem, it was due to some of my custom content, i deleted all of them, and it fix my game, if anyone has the same its probably your custom content.

[EA_Nils]

Thanks for the update, glad to hear that you have resolved this.

[naenaejade]

i took all my cc out, yet it still doesn't open.

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@LoveParanormal wrote:

figured out my problem, it was due to some of my custom content, i deleted all of them, and it fix my game, if anyone has the same its probably your custom content.

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[EA_Nils]

@naenaejade  Hi,

First off, please make sure you start Origin with Administrator rights: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

Next please right-click the game tile under the "My Games" tab and select "Repair Game".

Are you able to progress now?

If you cannot, please re-start Origin with administrator rights then just right click the game tile and choose uninstall. Next download and install the game once more and report back here.

Let me know how you get on.

Cheers,

Nils

[naenaejade]

I did all the stuff with running it as an administrator but still nothing. I have uninstalled is and it is currently installing. I will keep you updated.

[EA_Nils]

Thank you, fingers crossed!

[oljunebug]

I just reinstalled The Sims 4 recently and after doing everything stated here it continue to pop up a little window that tells me that it can't connect to the EA Servers for this computer. I have no idea why it would be stopped, its clearing my firewall and I am most definitely online.

[img]http://i.imgur.com/F7C2Lt4.jpg[/img]

[naenaejade]

I took out ALL my cc and mods, and uninstalled and reinstalled. Nothing happens

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@EA_Nils wrote:
Thank you, fingers crossed!

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[EA_Nils]

@naenaejade  Hi,

Are you still experiencing this issue? If so, can you try looking at your reliability monitor following the steps below:

1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to Origin. Click show details and then paste the info that is listed in there in here.

Cheers,

Nils

[naenaejade]

This is what I got when i pasted what was in my origin thing: 

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Origin\Origin.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Origin.exe
Application Version: 9.7.2.53208
Application Timestamp: 55b30183
Hang Signature: e01b
Hang Type: 134217728
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: e01b01a780f2d2e542c7b3acca140117
Additional Hang Signature 2: 4730
Additional Hang Signature 3: 4730f85ceec3cacddb590abf4dd256de
Additional Hang Signature 4: e01b
Additional Hang Signature 5: e01b01a780f2d2e542c7b3acca140117
Additional Hang Signature 6: 4730
Additional Hang Signature 7: 4730f85ceec3cacddb590abf4dd256de