My ps4 is linked to someone elses EA account?

[missjessyka123]

A friend used my ps4 once about five years ago and now I'm trying to join Apex and its bringing up his email address. I have no way of contacting him to unlock it, nor can I link my own. Please help on how I need to do this!

[EA_Aljo · Accepted solution]

Hi there, @missjessyka123.

We're not able to make changes to the account without verifying you own it. You can try going through the account recovery process to potentially get access back to it. Details on that can be found here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account.

[EA_Aljo · Accepted solution]

Hi there, @missjessyka123.

We're not able to make changes to the account without verifying you own it. You can try going through the account recovery process to potentially get access back to it. Details on that can be found here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account.

[Revell1994]

Did this ever get resolved? We’re having the same issue now and Ea won’t remove it so we can’t play any games

[EA_Aljo]

Hello, @Revell1994 

The only way to get this resolved is to go through the account recovery process that I mentioned previously.

[lordorgalorg]

That link just sends you back to the same unhelpful page. Where is the link to this recovery process your talking about? It's a lot of going in circles on this website. It's shouldn't be this difficult to play my own game I paid for. Yet it seems like it easier to steal an account rather than getting a chance to use your own.

[EA_Lanna]

Hi @lordorgalorg, 

I'll close this thread out here to help limit necroposting. The steps to recover an EA account are listed in the guide @EA_Aljo shared; I can't log in to my EA Account. Take a look at the suggestions shared under the heading that most match the scenario you're experiencing and give them a try. 

If you hit a snag getting into the account and updating your EA account information, you'll need the help of the EA Help Support Team. Follow the steps outlined in this EA Help Guide to fill out a support ticket: How to contact EA Help for support

Thanks, 

- EA_Lanna