July 2020 - last edited July 2020
I have the Sims Mobile on my IPad and I wanted to get it on my phone as well. But when I went onto the game all my furniture was missing. I’ve spoken to EA many times and they asked me how much money I had spent on the lost furniture. I gave them my answer but I’m still waiting for a reply from them. And on top of that, I seem to have “Now I see why this was listed as a charming fixer-upper” on my screen again, probably because all my furniture had disappeared, and I can’t get it to go. If there is anything I can do to at least get “charming fixer-upper” off my screen, that would mean a lot, as I can’t see how much money I have or my level without tapping on it, not to mention it being annoying and really distracting.
October 2020
I've the same issue now 😟😟. Did you got your's fixed?
October 2020
Unfortunately this is an issue that we can't help you fix from the forums.
You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.