July - last edited July
I have the Sims Mobile on my IPad and I wanted to get it on my phone as well. But when I went onto the game all my furniture was missing. I’ve spoken to EA many times and they asked me how much money I had spent on the lost furniture. I gave them my answer but I’m still waiting for a reply from them. And on top of that, I seem to have “Now I see why this was listed as a charming fixer-upper” on my screen again, probably because all my furniture had disappeared, and I can’t get it to go. If there is anything I can do to at least get “charming fixer-upper” off my screen, that would mean a lot, as I can’t see how much money I have or my level without tapping on it, not to mention it being annoying and really distracting.
Unfortunately this is an issue that we can't help you fix from the forums.
You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.