My data center isn’t loading for APEX and keeps kicking me out of the main menu?

[Dallisia333]

Yes I  did the update. Therefore I decided to play today and unfortunately I can’t even stay in the main menu? It keeps kicking me out. But I noticed every time I restart the game it shows this “Data Center :Downloading ... 0”. I can play on another account but not my main? I would really like some help! I’ve search and search but nothing is helping...

[EA_Atic]

Hey, @Dallisia333  have you tried our connective guide and see if that helps? 

Also what platform are you on?

Let us know what you tried.

/Atic 

[Dallisia333]

@EA_Atic I’m on Xbox X

[EA_Atic]

Could you try to power cycle the console and see if that helps. 

How to power cycle: 

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
4. Plug the console power cable back in.
5. Press the Xbox button on your console to turn it on.

Thanks!

/Atic