My apex account was blocked by mistake

[2386037286]

Hello, I'm the user of account 2386037286. My apex was blocked by mistake. Because I went to the Internet cafe to play games at that time, but I didn't know that the computer was blocked with a machine code, so I was banned after a while. Please unseal it. Thank you.

[Zeelmaekers · Accepted solution]

Hey @2386037286 !

You should have received an e-mail regarding the ban.

Logging into a PC that isn't yours carries always risks as you don't know what software is running in the background.
Malicious software/cheating software could be running on the computer without you knowing.

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team

Unfortunately, we can't assist further with account bans on AHQ.
However, if you have any questions, you can drop them down below.

[Zeelmaekers · Accepted solution]

Hey @2386037286 !

You should have received an e-mail regarding the ban.

Logging into a PC that isn't yours carries always risks as you don't know what software is running in the background.
Malicious software/cheating software could be running on the computer without you knowing.

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team

Unfortunately, we can't assist further with account bans on AHQ.
However, if you have any questions, you can drop them down below.