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My account was hacked and they changed the email

by Fergieistheman
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My account was hacked and they changed the email

★★ Novice

A couple of months ago my email was hacked and I used to use a similar password for some websites or services, and so they gradually got through a few accounts until I realised and changed the password to be much stronger for pretty much everything. However, they changed the email on my EA account (not this one ofc), which at the time didn't affect me because I was only playing FIfa 20 and it kept me logged in. I forgot about it until I tried to use the web app today and realised that my email wasn't working. Does anyone know how I would go about fixing this?? Thank you

Message 1 of 4 (427 Views)

Re: My account was hacked and they changed the email

Hello @Fergieistheman 

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

 


Please follow these directions:

https://help.ea.com/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
https://help.ea.com/en/help/account/secure-hacked-ea-account/

Yours sincerely, Mikimuster3
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I am a volunteer and not an EA employee.
"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with same problem!
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Message 2 of 4 (402 Views)

Re: My account was hacked and they changed the email

★★ Novice

Hi, thanks for the help - but I've already tried this route and none of the pages help, it leaves me with the only contact option which is the live chat but the wait times are ridiculous!

Message 3 of 4 (391 Views)

Re: My account was hacked and they changed the email

@Fergieistheman 

 

Well, FIFA 21 was just released, this might explain the waiting times.

 

 

 If call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number  +44 203 0141818 (Available 9AM - 9PM GMT, Monday through Saturday)

 

 More international Telephone numbers:

 

UK: +44 203 0141818
France:  +33 4 81 68 08 08
Spain: +34 911 230 490
Germany +49 221 37 050 193
Austria: +43 720  88 33 49
Mexico: +52 33 4770 5297
Norwegian:  +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss  +41 225 18 10 05

Poland  +48 22 39 70 840
 
You also could try EAs Support on Twitter or on Facebook.

 

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This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

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Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 4 of 4 (376 Views)
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