My account has been hacked

[Bengiants]

Hi, since a few weeks someone else is connecting into my account and using my resources.

Can anyone help me to kick out this person from my account ?

[EA_Illium · Accepted solution]

Hi @Bengiants If you have only used FB as a connected account, someone would need access to your device in order to move your game to another to make changes. 

If no one else should have access to your phone directly then no one else should be on your account, However, you can unlink Facebook as well, we have more information here. 

If you seem to be having missing items you can also reach out to our support to look into those items further. 

• How to contact support

[EA_Illium]

Hi @Bengiants Depending on your platform Apple or Android I would recommend reaching out to Apple or Google Support for assistance if someone has access to your Mobile account to sign into SWGOH. 

[Bengiants]

Thanks for your response @EA_Illium.

My SWGOH account is not linked to my Apple account. It's linked to my Facebook account and I already changed the password so I don't know what else to do.

If there was a "close sessions on all devices" button that would be great but it doesn't exists so I have no way to "kick" the person which is using my account.

[EA_Illium · Accepted solution]

Hi @Bengiants If you have only used FB as a connected account, someone would need access to your device in order to move your game to another to make changes. 

If no one else should have access to your phone directly then no one else should be on your account, However, you can unlink Facebook as well, we have more information here. 

If you seem to be having missing items you can also reach out to our support to look into those items further. 

• How to contact support