My Sims Mobile keep crashing despite updating and reinstalling the app

by gabkatriona
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My Sims Mobile keep crashing despite updating and reinstalling the app

[ Edited ]
★★★ Newbie
For weeks, my sims mobile had been working fine. It went on well and smoothly until the time came that I tried opening the app, only resulting to its sudden crash. Once again, I tried to close other unecessary apps from the multitasking option in my iOS phone and relaunch Sims several more times, but it just kept crashing and crashing after a few minutes of the loading screen being shown. Researching more solutions to the problem online, I have also done other things such as:

- Restarting my gadget
- Deleting and reinstalling the app; and even
- updating my iOS
- and downloading Sims in my other iPad

None of them worked. At all. Even in my iPad my old game would crash. Please help.
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Accepted Solution

Re: My Sims Mobile keep crashing despite updating and reinstalling the app

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 


----------------

Answers HQ Guardian

do not work for EA

 

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Message 2 of 2 (1,657 Views)

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Re: My Sims Mobile keep crashing despite updating and reinstalling the app

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 


----------------

Answers HQ Guardian

do not work for EA

 

Message 2 of 2 (1,658 Views)