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Re: My Entire Game Is... Broken

by lmnmst
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My Entire Game Is... Broken

[ Edited ]
★★ Novice

My game has been SUPER bugged out all day...

 

Stages:

1. It started with one of my playable Sims suddenly showing as 2 separate players

2. Then, 3 of my Sims became unclickable “X” boxes

3. I deleted the app and re-downloaded

4. I was unable to re-open my game and was forced to start a new one (definitely not okay)

5. The new Sim and Emily from Llama Zoom are floating heads

 

Wtf is going on 🥴🤣

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Re: My Entire Game Is... Broken

[ Edited ]
Hero

@theurbanflair 

Unfortunately this is an issue that we can't help you fix at the forums. The best you can do is to contact an EA advisor.
You can read here how to Get help in The Sims Mobile.

 

Select Connection and tech support and then Game progress issues.

 

If you can't open you game app, it is also possible to contact EA Help on Twitter or Facebook 

 

Support hours are temporarily changed. New Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday 




I don't work for EA.             No trabajo en EA.    


Follow me on Twitter.          Sígueme en Twitter.

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Re: My Entire Game Is... Broken

[ Edited ]
Hero

@theurbanflair 

Unfortunately this is an issue that we can't help you fix at the forums. The best you can do is to contact an EA advisor.
You can read here how to Get help in The Sims Mobile.

 

Select Connection and tech support and then Game progress issues.

 

If you can't open you game app, it is also possible to contact EA Help on Twitter or Facebook 

 

Support hours are temporarily changed. New Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday 




I don't work for EA.             No trabajo en EA.    


Follow me on Twitter.          Sígueme en Twitter.

Message 2 of 3 (169 Views)
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Re: My Entire Game Is... Broken

★★ Apprentice

Yes, please do as the suggested.

Please feel free to share the experience from advisor. No sensitive data indeed. As they have a lot emails from decreased hours, please be informed that takes a time to reply.

 

Hope the Problems quickly sorted and back to simming.

🙏🙏🙏

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