My Account Was Hijacked - AHandsomeG

by AHandsomeG
Reply

Original Post

My Account Was Hijacked - AHandsomeG

★★ Apprentice

Hello,

 

My account was recently hacked into. Someone guessed the password, spent all of my Apex Coins on packs and then proceeded to play with my friends in trios. He was blatantly hacking using a variety of hacks. 

 

I was able to recover my password and force them out but I fear that the damage is done and I may lose my account because of this *. My friend has it all recorded on their stream. This is ridiculous. Frown

 

Any advice?

 

Thank you very much.

Message 1 of 6 (458 Views)

Re: My Account Was Hijacked - AHandsomeG

Community Manager
Message 2 of 6 (413 Views)

Re: My Account Was Hijacked - AHandsomeG

[ Edited ]
★★ Apprentice

I followed all of those steps, added two-factor, changed e-mails, spoke to an EA Representative who said they would leave a note and said I would not get banned but, my account has still been banned.

 

This is ridiculous... This random * hacked my account, hacked on my account, spent my coins, and tried to sell it. Why on earth am I getting punished?

 

https://imgur.com/p5mvmoh

 

 

Update 1

 

I spoke to Rakshit from EA Support and he transferred me to the ToS (Terms of Service) team who will e-mail me regarding the issue.

Message 3 of 6 (373 Views)

Re: My Account Was Hijacked - AHandsomeG

★★ Guide

see comment # 2 https://answers.ea.com/t5/Technical-Issues/hackers-can-get-access-to-your-origin-account-without-ema...

good luck i hope u won't be banned, try to speak with chat support of origin and tell them to check IP 

Message 4 of 6 (349 Views)

Re: My Account Was Hijacked - AHandsomeG

★★ Apprentice

Thank you for posting about that issue. I had no idea there was such an exploit. I seriously hope EA can help us all out.

Message 5 of 6 (333 Views)

Re: My Account Was Hijacked - AHandsomeG

★★ Apprentice
@EA_Barry

Update: I just received this e-mail (https://imgur.com/AMXvaXJ) from Worldwide Customer Experience (the Terms of Service team, to be specific) and I am sickened.

I was not given a chance to defend myself or prove my innocence. They ignorantly insisted on the action taken after "conducting a thorough investigation" (complete bull excrements).

Message 6 of 6 (289 Views)