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Hiasix's avatar
Hiasix
2 years ago

Re: My Account Has Been Reseted to Level 1

Second time I’m posting this as I didn’t get any help on my other post. 

I haven't played Apex Legends in over 8months or something like that and wanted to play it but when i logged on i noticed i was lvl 1 and all my legendary skins and weapon skins + heirloom for wraith was gone and I had to redo training and everything. I have played the game since 2019/2020 and have over 250 hours on steam and around 90 hours on EA/Origin.

It has now been 4 days ago since I sent a ticket about this but haven't heard anything from EA Help and I don't know what to do.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @Hiasix,

    I've sent you a DM to see if we can recover this for you. Can you please check your inbox here on AHQ by clicking on your profile on the top right corner of this page.

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My Account Has Been Reseted to Level 1","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5753742"},"body":"

Second time I’m posting this as I didn’t get any help on my other post. 

I haven't played Apex Legends in over 8months or something like that and wanted to play it but when i logged on i noticed i was lvl 1 and all my legendary skins and weapon skins + heirloom for wraith was gone and I had to redo training and everything. I have played the game since 2019/2020 and have over 250 hours on steam and around 90 hours on EA/Origin.

It has now been 4 days ago since I sent a ticket about this but haven't heard anything from EA Help and I don't know what to do.

","body@stringLength":"588","rawBody":"

Second time I’m posting this as I didn’t get any help on my other post. 

I haven't played Apex Legends in over 8months or something like that and wanted to play it but when i logged on i noticed i was lvl 1 and all my legendary skins and weapon skins + heirloom for wraith was gone and I had to redo training and everything. I have played the game since 2019/2020 and have over 250 hours on steam and around 90 hours on EA/Origin.

It has now been 4 days ago since I sent a ticket about this but haven't heard anything from EA Help and I don't know what to do.

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