Help us improve Answers HQ! Take Survey No, Thanks

Multiple crashes mid battle

by Sorendir1982
Reply

Original Post

Multiple crashes mid battle

★★★★★ Newbie

This is the 4th TW and 6th battle since February/ March where I’ve had this issue where mid attack my game crashes, they get a successful defence plus a beaten character back at full hp & proc! And I lose my team, this costs me a perfectly good team and my guild banners. This has also happened in GA which again has cost me matches. 

 

This mostly has been happening on my IPhone 6 even though I don’t have background apps running.

Message 1 of 3 (138 Views)

Re: Multiple crashes mid battle

[ Edited ]
Community Manager

Hi @Sorendir1982, there's been some posts in the Bug report section of crashes in a few games modes around this time too e.g.: https://answers.ea.com/t5/Bug-Reports/TW-is-back-and-app-crashes-are-back/m-p/7780297#M25165. The team are aware that the game is crashing more often for certain devices and are working on a solution (see reply in the thread I've linked above Standard smile). Could you check it out and hit the 'Me too' button in that thead if you have an older device/iPhone?

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 2 of 3 (115 Views)

Re: Multiple crashes mid battle

★★★★★ Newbie
It is sooo annoying when this happens. Best three units lost and they score a full defence. It should reset the match.
Message 3 of 3 (109 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help