Help us improve Answers HQ! Take Survey No, Thanks

Multiplayer Fails on IPv6 Connection

by J04DAN
Reply

Original Post

Multiplayer Fails on IPv6 Connection

★★★★ Novice

Product: Mass Effect Andromeda
Platform:Microsoft XBOX One
What edition do you have? Deluxe Edition
Physical Disc or Digital version? Digital Based Install
Summarize your bug Unable to play multiplayer on IPv6 connections.
How often does the bug occur? Every time (100%)
How long has this issue been happening? Always Happens
Please select your region North America
Run the www.speedtest.net network benchmark and post your upload and download speeds.
What company provides your internet service? Rogers Cable
Steps: How can we find the bug ourselves? Connect to a Rogers Cable internet modem and try to play multiplayer.
What is the AMD or Nvidia Model Number of your graphics card?
Please enter memory size in GB.

Unable to play multiplayer on IPv6 connections. Every match loads map and then crashes with error "You have lost your connection to the servers"

If I try to host custom matches I will load into the map but my teammates will get kicked after loading map. 

 

This error is only present when connecting with an IPv6 connection on both wireless and wired.

Message 1 of 3 (2,057 Views)

Re: Multiplayer Fails on IPv6 Connection

★ Apprentice

Please see -

 

http://answers.ea.com/t5/Technical-Issues/You-have-lost-connection-to-the-host-I-can-not-play-a-sing...

 

- for a more detailed explanation of my similar problem and attempts to get it fixed

Message 2 of 3 (2,003 Views)

Re: Multiplayer Fails on IPv6 Connection

★★★★ Novice

has they solved the issue with the IPv6?

Message 3 of 3 (1,930 Views)

me-andromeda-fem

Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help