Missing stuff!

[nuunuu80]

Hey!

I removed the room and the stuff there was completely gone. No longer in the inventory! I want to get them back, because I am part purchased. I want them back!

[nuunuu80]

The Sims Mobile

[SalixCat]

@nuunuu80 

Unfortunately this is an issue that we can't help you fix from the forums.

Please follow these directives:

• You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed. Make sure to provide your Player ID when explaining your problem, will make things faster!
• 
  In the case of pack items, have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.