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@everyone

\n\n

ULTIMATE EDITION PRE-ORDER OFFER - CONSOLES & PC (INCLUDING STEAM & EPIC) - LIMITED TIME OFFER - 25 Before August 21, 2024, at 4 PM UTC.

\n\n

You must redeem your single-use code (if a code is required), log into Ultimate Team, log into Clubs, and create a Career Mode save while connected to EA servers (together these steps are referred to as “redeem”) to access your pre-order and Ultimate Edition content

\n\n

EA PLAY PRO EDITION

\n\n

You must redeem your EA Play Pro Edition, log into Ultimate Team, log into Clubs, and create a Career Mode save while connected to EA servers (together these steps are referred to as “redeem”) to access your EA Play Pro Edition content

\n\n

https://www.ea.com/games/ea-sports-fc/fc-25/disclaimers

\n\n

If you preordered the Standard Edition or the Ultimate Edition after Aug 21st, see the above link for info.

NINTENDO SWITCH FANS

\n\n

If you're playing from Nintendo Switch and missing the 3.850 FC Points from the Ultimate Edition, our team is investigating this Issue.

\n\n\n

*marked as solution for player visibility

","body@stringLength":"1690","rawBody":"

@everyone

\n\n

ULTIMATE EDITION PRE-ORDER OFFER - CONSOLES & PC (INCLUDING STEAM & EPIC) - LIMITED TIME OFFER - 25 Before August 21, 2024, at 4 PM UTC.

\n\n

EA PLAY PRO EDITION

\n\n

https://www.ea.com/games/ea-sports-fc/fc-25/disclaimers

\n\n

If you preordered the Standard Edition or the Ultimate Edition after Aug 21st, see the above link for info.

NINTENDO SWITCH FANS

\n\n

If you're playing from Nintendo Switch and missing the 3.850 FC Points from the Ultimate Edition, our team is investigating this Issue.

\n\n\n

*marked as solution for player visibility

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Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784686"},"body":"

this definitly doesnt work... ive done all of that already

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Is it required to preorder before the due date / time to get pack???

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I use on Switch, pre-ordered a month ago. No extra content or points AS PAID for.
Please address the problem by providing a solution.
Thanks","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-09-20T02:42:06.925-07:00","lastPublishTime":"2024-09-20T02:42:06.925-07:00","metrics":{"__typename":"MessageMetrics","views":738},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7784714":{"__typename":"ModerationData","id":"moderation_data:7784714","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784714":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4173750"},"id":"message:7784714","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784714","revisionNum":1,"uid":7784714,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7784703"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784714"},"body":"

Do anyone get club coins yet?

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I have the same problem, i received everything from the content but not the hero.. can somebody help me out please?

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I did not receive my hero card even though i purchased the ultimate pre order edition

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Hi, I bought the ultimate edition (steam), didnt get 4600 points and didnt get the Hero.

Looking for some help, thank you. 🤞

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i didnt recieve my hero pack but my mates got it i did recieve my fifa points but not my hero pack

This does not Work. You better fix this asap!!!!

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not work for me. i am not getting hero pack

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Hi,

please help, it’s still not working for me.

no points or hero pack. What to do?

Playing on switch, from sweden.

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I still didn’t get my hero pack in fc25 while I preordered ultimate edition I just got Fifa points but nothing else

”You must redeem your single-use code (if a code is required), log into Ultimate Team, log into Clubs, and create a Career Mode save while connected to EA servers (together these steps are referred to as “redeem”) to access your pre-order and Ultimate Edition content”

Doesnt work for me!

Someone - does it work for you?

@EA_Barry - some other solution?

yes the same with me, i buy EAFC25 Ultimate Edition and i dont have hero pack idk why.............

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i don t receive the hero pack

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Hii, I did but it still doesn’t show up

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I didn’t get the hero pack that must come qith the ultimate edition pre order, is there any solution?

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I also did not receive my hero pack

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I’ve done all this already and still don’t have mine I’ve tried using X to get info from EA help but they just keep repeating the same thing about the 20th deadline but everyone who has this problem pre ordered before the 20th

DOESNT WORK QND I STILL DONT HAVE MY HERO FFS

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Its because you probably didnt buy it before aug 20th. I did and have nothing

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Switch fans are missing everything! Ea support

is telling everyone to contact Nintendo. Playing the game there is obviously some players who received the pre-order bonuses. When is the fix expected. Are we going to offered a refund or compensation for this issue? I paid money to have early access with bonus content, otherwise I would not have paid the extra money

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