I use on Switch, pre-ordered a month ago. No extra content or points AS PAID for.
Please address the problem by providing a solution.
Thanks","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-09-20T02:42:06.925-07:00","lastPublishTime":"2024-09-20T02:42:06.925-07:00","metrics":{"__typename":"MessageMetrics","views":738},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7784714":{"__typename":"ModerationData","id":"moderation_data:7784714","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784714":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4173750"},"id":"message:7784714","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784714","revisionNum":1,"uid":7784714,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7784703"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784714"},"body":"
Do anyone get club coins yet?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"31","kudosSumWeight":0,"postTime":"2024-09-20T02:45:22.158-07:00","lastPublishTime":"2024-09-20T02:45:22.158-07:00","metrics":{"__typename":"MessageMetrics","views":607},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message7784714AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-technical-issues-en/3865/1/IMG_4172.jpeg\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2693741":{"__typename":"User","id":"user:2693741","uid":2693741,"login":"xxLbro","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-20T03:32:11.327-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2693741"},"ModerationData:moderation_data:7784736":{"__typename":"ModerationData","id":"moderation_data:7784736","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784736":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2693741"},"id":"message:7784736","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784736","revisionNum":1,"uid":7784736,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7784703"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784736"},"body":"I have the same problem, i received everything from the content but not the hero.. can somebody help me out please?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"117","kudosSumWeight":0,"postTime":"2024-09-20T03:37:19.850-07:00","lastPublishTime":"2024-09-20T03:37:19.850-07:00","metrics":{"__typename":"MessageMetrics","views":774},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3783335":{"__typename":"User","id":"user:3783335","uid":3783335,"login":"KaramalBrown","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-03-04T06:21:40.714-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3783335"},"ModerationData:moderation_data:7784738":{"__typename":"ModerationData","id":"moderation_data:7784738","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784738":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3783335"},"id":"message:7784738","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784738","revisionNum":1,"uid":7784738,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784738"},"body":"@EA_Barry Hi, i bought mine through EA app on PC and i do not have my hero pack","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"79","kudosSumWeight":0,"postTime":"2024-09-20T03:40:30.043-07:00","lastPublishTime":"2024-09-20T03:40:30.043-07:00","metrics":{"__typename":"MessageMetrics","views":836},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2695629":{"__typename":"User","id":"user:2695629","uid":2695629,"login":"yan4679","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-10-23T01:51:29.343-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2695629"},"ModerationData:moderation_data:7784739":{"__typename":"ModerationData","id":"moderation_data:7784739","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784739":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2695629"},"id":"message:7784739","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784739","revisionNum":1,"uid":7784739,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784739"},"body":"I did not receive my hero card even though i purchased the ultimate pre order edition
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"87","kudosSumWeight":0,"postTime":"2024-09-20T03:48:15.710-07:00","lastPublishTime":"2024-09-20T03:48:15.710-07:00","metrics":{"__typename":"MessageMetrics","views":649},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2694067":{"__typename":"User","id":"user:2694067","uid":2694067,"login":"bliskw","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-09-21T16:25:06.229-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2694067"},"ModerationData:moderation_data:7784741":{"__typename":"ModerationData","id":"moderation_data:7784741","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784741":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2694067"},"id":"message:7784741","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784741","revisionNum":1,"uid":7784741,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784741"},"body":"Hi, I bought the ultimate edition (steam), didnt get 4600 points and didnt get the Hero.
Looking for some help, thank you. 🤞
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"133","kudosSumWeight":0,"postTime":"2024-09-20T03:49:16.678-07:00","lastPublishTime":"2024-09-20T03:49:16.678-07:00","metrics":{"__typename":"MessageMetrics","views":658},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2791056":{"__typename":"User","id":"user:2791056","uid":2791056,"login":"CheekyBones101","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-20T04:33:00.824-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2791056"},"ModerationData:moderation_data:7784756":{"__typename":"ModerationData","id":"moderation_data:7784756","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784756":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2791056"},"id":"message:7784756","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784756","revisionNum":1,"uid":7784756,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7784703"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784756"},"body":"i didnt recieve my hero pack but my mates got it i did recieve my fifa points but not my hero pack
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"100","kudosSumWeight":0,"postTime":"2024-09-20T04:34:59.735-07:00","lastPublishTime":"2024-09-20T04:34:59.735-07:00","metrics":{"__typename":"MessageMetrics","views":469},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4489878":{"__typename":"User","id":"user:4489878","uid":4489878,"login":"RuudJonas","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-19T22:55:57.928-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4489878"},"ModerationData:moderation_data:7784762":{"__typename":"ModerationData","id":"moderation_data:7784762","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784762":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4489878"},"id":"message:7784762","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784762","revisionNum":1,"uid":7784762,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784762"},"body":"This does not Work. You better fix this asap!!!!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"50","kudosSumWeight":0,"postTime":"2024-09-20T04:51:48.683-07:00","lastPublishTime":"2024-09-20T04:51:48.683-07:00","metrics":{"__typename":"MessageMetrics","views":446},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3092903":{"__typename":"User","id":"user:3092903","uid":3092903,"login":"chogonicolas","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-18T13:43:29.496-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3092903"},"ModerationData:moderation_data:7784765":{"__typename":"ModerationData","id":"moderation_data:7784765","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784765":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3092903"},"id":"message:7784765","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784765","revisionNum":1,"uid":7784765,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784765"},"body":"not work for me. i am not getting hero pack
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"45","kudosSumWeight":0,"postTime":"2024-09-20T04:58:33.731-07:00","lastPublishTime":"2024-09-20T04:58:33.731-07:00","metrics":{"__typename":"MessageMetrics","views":450},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:2658440":{"__typename":"User","id":"user:2658440","uid":2658440,"login":"Jallesson","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-20T00:07:03.679-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2658440"},"ModerationData:moderation_data:7784806":{"__typename":"ModerationData","id":"moderation_data:7784806","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784806":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2658440"},"id":"message:7784806","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784806","revisionNum":1,"uid":7784806,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784806"},"body":"Hi,
please help, it’s still not working for me.
no points or hero pack. What to do?
Playing on switch, from sweden.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"120","kudosSumWeight":0,"postTime":"2024-09-20T07:01:04.960-07:00","lastPublishTime":"2024-09-20T07:01:04.960-07:00","metrics":{"__typename":"MessageMetrics","views":670},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:2623350":{"__typename":"User","id":"user:2623350","uid":2623350,"login":"andre123163","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-20T07:48:42.100-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2623350"},"ModerationData:moderation_data:7784830":{"__typename":"ModerationData","id":"moderation_data:7784830","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784830":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2623350"},"id":"message:7784830","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784830","revisionNum":1,"uid":7784830,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784830"},"body":"@EA_QueenBee hey i bought the ultimate edition i have the receipt and everything why did i not get my pack i pre ordered it on the 15th and i got the fifa points just not pack why is that","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"187","kudosSumWeight":1,"postTime":"2024-09-20T07:59:26.401-07:00","lastPublishTime":"2024-09-20T07:59:26.401-07:00","metrics":{"__typename":"MessageMetrics","views":769},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:2818517":{"__typename":"User","id":"user:2818517","uid":2818517,"login":"Ahmed512009","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-20T07:26:35.556-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2818517"},"ModerationData:moderation_data:7784831":{"__typename":"ModerationData","id":"moderation_data:7784831","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784831":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2818517"},"id":"message:7784831","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784831","revisionNum":1,"uid":7784831,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784831"},"body":"I still didn’t get my hero pack in fc25 while I preordered ultimate edition I just got Fifa points but nothing else
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"117","kudosSumWeight":1,"postTime":"2024-09-20T07:59:27.153-07:00","lastPublishTime":"2024-09-20T07:59:27.153-07:00","metrics":{"__typename":"MessageMetrics","views":886},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:7784839":{"__typename":"ModerationData","id":"moderation_data:7784839","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784839":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2658440"},"id":"message:7784839","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784839","revisionNum":1,"uid":7784839,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784839"},"body":"”You must redeem your single-use code (if a code is required), log into Ultimate Team, log into Clubs, and create a Career Mode save while connected to EA servers (together these steps are referred to as “redeem”) to access your pre-order and Ultimate Edition content”
Doesnt work for me!
Someone - does it work for you?
@EA_Barry - some other solution?
yes the same with me, i buy EAFC25 Ultimate Edition and i dont have hero pack idk why.............
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"37","kudosSumWeight":0,"postTime":"2024-09-20T10:28:52.794-07:00","lastPublishTime":"2024-09-20T10:28:52.794-07:00","metrics":{"__typename":"MessageMetrics","views":885},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:2548917":{"__typename":"User","id":"user:2548917","uid":2548917,"login":"marthijnfcg","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-22T01:57:00.471-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2548917"},"ModerationData:moderation_data:7784890":{"__typename":"ModerationData","id":"moderation_data:7784890","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784890":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2548917"},"id":"message:7784890","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784890","revisionNum":1,"uid":7784890,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784890"},"body":"Hii, I did but it still doesn’t show up
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"41","kudosSumWeight":0,"postTime":"2024-09-20T11:02:22.133-07:00","lastPublishTime":"2024-09-20T11:02:22.133-07:00","metrics":{"__typename":"MessageMetrics","views":714},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:2890821":{"__typename":"User","id":"user:2890821","uid":2890821,"login":"Ambxx01","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-20T09:53:42.873-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2890821"},"ModerationData:moderation_data:7784891":{"__typename":"ModerationData","id":"moderation_data:7784891","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784891":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2890821"},"id":"message:7784891","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784891","revisionNum":1,"uid":7784891,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784891"},"body":"I didn’t get the hero pack that must come qith the ultimate edition pre order, is there any solution?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":1,"postTime":"2024-09-20T11:04:49.191-07:00","lastPublishTime":"2024-09-20T11:04:49.191-07:00","metrics":{"__typename":"MessageMetrics","views":836},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2570017":{"__typename":"User","id":"user:2570017","uid":2570017,"login":"TheGentilOne","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-03-05T19:48:41.673-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2570017"},"ModerationData:moderation_data:7784892":{"__typename":"ModerationData","id":"moderation_data:7784892","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784892":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2570017"},"id":"message:7784892","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784892","revisionNum":1,"uid":7784892,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7784884"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784892"},"body":"I also did not receive my hero pack
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"37","kudosSumWeight":0,"postTime":"2024-09-20T11:07:24.580-07:00","lastPublishTime":"2024-09-20T11:07:24.580-07:00","metrics":{"__typename":"MessageMetrics","views":851},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2622326":{"__typename":"User","id":"user:2622326","uid":2622326,"login":"Hawksley-Boy-91","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-07-18T11:52:03.441-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2622326"},"ModerationData:moderation_data:7784916":{"__typename":"ModerationData","id":"moderation_data:7784916","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784916":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2622326"},"id":"message:7784916","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784916","revisionNum":1,"uid":7784916,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784916"},"body":"I’ve done all this already and still don’t have mine I’ve tried using X to get info from EA help but they just keep repeating the same thing about the 20th deadline but everyone who has this problem pre ordered before the 20th
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-09-20T13:01:52.237-07:00","lastPublishTime":"2024-09-20T13:01:52.237-07:00","metrics":{"__typename":"MessageMetrics","views":734},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3510613":{"__typename":"User","id":"user:3510613","uid":3510613,"login":"LiltoastedTIGER","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-20T22:36:49.065-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3510613"},"ModerationData:moderation_data:7784964":{"__typename":"ModerationData","id":"moderation_data:7784964","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784964":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3510613"},"id":"message:7784964","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784964","revisionNum":1,"uid":7784964,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:7784682"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784964"},"body":"DOESNT WORK QND I STILL DONT HAVE MY HERO FFS
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"47","kudosSumWeight":0,"postTime":"2024-09-20T22:37:13.699-07:00","lastPublishTime":"2024-09-20T22:37:13.699-07:00","metrics":{"__typename":"MessageMetrics","views":740},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2801241":{"__typename":"User","id":"user:2801241","uid":2801241,"login":"Tk12","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-19T21:10:38.240-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2801241"},"ModerationData:moderation_data:7784965":{"__typename":"ModerationData","id":"moderation_data:7784965","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7784965":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2801241"},"id":"message:7784965","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7784428/message:7784965","revisionNum":1,"uid":7784965,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7784964"},"conversation":{"__ref":"Conversation:conversation:7784428"},"subject":"Re: Missing preorder ultimate edition hero pack","moderationData":{"__ref":"ModerationData:moderation_data:7784965"},"body":"Its because you probably didnt buy it before aug 20th. I did and have nothing
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is telling everyone to contact Nintendo. Playing the game there is obviously some players who received the pre-order bonuses. When is the fix expected. Are we going to offered a refund or compensation for this issue? I paid money to have early access with bonus content, otherwise I would not have paid the extra money
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