Missing players fut

[nikan2010]

@oac001 nope

[oac001]

@EA_Darko @EA_Cade figured i'd give this one last shot

[EA_Cade]

Hi @oac001,

Looking over your case history I can see that you were informed that the players were added to an SBC back in September. I do not have access to the same tools the advisors do so I can only go off the information they provided in the notes on the case I'm afraid.

[oac001]

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@EA_Cade wrote:
Hi @oac001,

Looking over your case history I can see that you were informed that the players were added to an SBC back in September. I do not have access to the same tools the advisors do so I can only go off the information they provided in the notes on the case I'm afraid.

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i'm sure you're aware that the "advisors" aren't exactly the best when it comes to reading comprehension. yes, i did submit untradeable normal 84 sane in an SBC but that has nothing to do with the missing TOTS 93 sane. 

i'm also starting to think "escalated up" is code for "we'll wait this case out". at this point, it's been escalated multiple times but magically keeps on getting reset/de-escalated.  

[nikan2010]

@oac001 Have you gotten it back?

[oac001]

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@nikan2010 wrote:

@oac001 Have you gotten it back?

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haha nope. i still hop on chat support once a month or so and at least now the advisors are acknowledging the issue but the "specialists" still haven't done anything

[nikan2010]

@EA_Cade It's been a whole year man

[EA_Darko]

Hey all, I'm locking this thread as it is quite old. For any missing items you will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko