Re: Missing players fut

by nikan2010
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Original Post

Re: Missing players fut

★ Apprentice

Even on fifa 19 this took a week to fix

Message 11 of 28 (1,031 Views)
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Re: Missing players fut

★ Novice
@EA_Darko when it can be fixed. long time already. I saw same issue. I contact online support 3 times but not solved. each time same answer- you are working on it
Message 12 of 28 (999 Views)
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Re: Missing players fut

[ Edited ]
★ Apprentice

@EA_Darkoit's been 4 weeks and customer service is not even aware of the issue. it went from "we'll include your FIFA 18 account in the FIFA 19 fix" to "it wasn't an open issue for FIFA 18 but we'll open it now" to "it's on my manager to escalate the issue" so what the hell. 

Message 13 of 28 (991 Views)
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Re: Missing players fut

★ Apprentice

@EA_Cade any updates on getting someone to look into this issue? thanks!

Message 14 of 28 (909 Views)
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Re: Missing players fut

Community Manager
@oac001 It's been sent up, that's all I'll know until the investigation comes back unfortunately
EACade
Message 15 of 28 (904 Views)
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Re: Missing players fut

★ Apprentice

@EA_Cade any updates?

Message 16 of 28 (855 Views)
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Re: Missing players fut

Community Manager
@nikan2010 Hello again. I see that you've got a case up with the FIFA team via the Specialists team at http://bit.ly/EA_Contact_Us, at this point I'll not get any further updates on this until you do via the email registered with your account.
EACade
Message 17 of 28 (836 Views)
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Re: Missing players fut

★ Apprentice
@EA_Cade we should just give up at this point, right? literally the same issue as what happened on FIFA 19 but apparently no one has been able to take a look at it yet after 2 months.
Message 18 of 28 (758 Views)
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Re: Missing players fut

★ Apprentice

@oac001 Exactly, I checked and the same thing happened on FIFA 17, and on 19, even when I got the players back, position changes, chemistry styles, and stats were missing

Message 19 of 28 (732 Views)
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Re: Missing players fut

★ Apprentice

@nikan2010 wrote:

@oac001 Exactly, I checked and the same thing happened on FIFA 17, and on 19, even when I got the players back, position changes, chemistry styles, and stats were missing


you got your players back for 18?

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