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Missing pathfinder omega twitch prime skin (please help)

by Ellofreak
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Missing pathfinder omega twitch prime skin (please help)

★★ Newbie

Hi my username is ellofreak and i am still missing my apex legend skin. i have reported this issue over a week ago to both the twitch customer support and the ea apex legends customer support, to which i have received no help or response from either team. i would be less upset if i were to at least receive a follow up email stating that they are still working on my case but all i get is a "not my problem, ill pass it on to a higher up". and then they hang up on me. I really wish i could get it fixed

Now i have tried most troubleshooting issues i could think of: i have reset my client, un-installed then re-installed the game, ensured my twitch prime / amazon prime account is properly connected to my origins account, and i have contacted customer support multiple times with no help. 

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