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Missing mod after purchase

by BaldurCPH
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Original Post

Missing mod after purchase

★★★★★ Novice

I bought two mods from the mod store. The first one (Crit dmg databus) hasn’t shown up in my mod list. The second one is alright - it was a Crit chance receiver. 

Message 1 of 4 (231 Views)

Re: Missing mod after purchase

★★★★★ Novice
Hallooooooo - anybody there?
Message 2 of 4 (174 Views)

Re: Missing mod after purchase

★★★★★ Novice

No?

just a paying Customer ... don’t bother to look in the forums you direct us to ...

Message 3 of 4 (146 Views)

Re: Missing mod after purchase

[ Edited ]
Community Manager

Hi @BaldurCPH, might need to restore the purchases for it to show up. Could you give these steps a try and let me know if it fixes the issue for you?

 

  1. Tap on the cog icon (Settings) on the Cantina screen.
  2. Tap on Restore Purchases (This will make the game check for and resync any recent purchases.)
  3. Check mail as you’ll get a notification through in-game mail if your purchase is successfully restored. 

If restoring purchases doesn't help the first mod to appear please get in touch with the EA Help team. This link will redirect you to the contact us page: https://help.ea.com/en/contact-us/

In order for the agents to locate your account they will need your Ally code so it'd be best to have that handy as well as any additional information about the mod and purchase. To grab your Ally code, Tap on Allies, and you’ll see your Ally code at the top of the screen. 

Message 4 of 4 (128 Views)

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