Help us improve Answers HQ! Take Survey No, Thanks

Re: Missing mod after purchase

by BaldurCPH
Reply

Original Post

Highlighted
Accepted Solution

Missing mod after purchase

★★★★ Apprentice

I bought two mods from the mod store. The first one (Crit dmg databus) hasn’t shown up in my mod list. The second one is alright - it was a Crit chance receiver. 

Message 1 of 8 (463 Views)

Accepted Solution
Highlighted

Re: Missing mod after purchase

[ Edited ]
Community Manager

Hi @BaldurCPH, might need to restore the purchases for it to show up. Could you give these steps a try and let me know if it fixes the issue for you?

 

  1. Tap on the cog icon (Settings) on the Cantina screen.
  2. Tap on Restore Purchases (This will make the game check for and resync any recent purchases.)
  3. Check mail as you’ll get a notification through in-game mail if your purchase is successfully restored. 

If restoring purchases doesn't help the first mod to appear please get in touch with the EA Help team. This link will redirect you to the contact us page: https://help.ea.com/en/contact-us/

In order for the agents to locate your account they will need your Ally code so it'd be best to have that handy as well as any additional information about the mod and purchase. To grab your Ally code, Tap on Allies, and you’ll see your Ally code at the top of the screen. 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

View in thread

Message 4 of 8 (360 Views)

All Replies
Highlighted

Re: Missing mod after purchase

★★★★ Apprentice
Hallooooooo - anybody there?
Message 2 of 8 (406 Views)
Highlighted

Re: Missing mod after purchase

★★★★ Apprentice

No?

just a paying Customer ... don’t bother to look in the forums you direct us to ...

Message 3 of 8 (378 Views)
Highlighted

Re: Missing mod after purchase

[ Edited ]
Community Manager

Hi @BaldurCPH, might need to restore the purchases for it to show up. Could you give these steps a try and let me know if it fixes the issue for you?

 

  1. Tap on the cog icon (Settings) on the Cantina screen.
  2. Tap on Restore Purchases (This will make the game check for and resync any recent purchases.)
  3. Check mail as you’ll get a notification through in-game mail if your purchase is successfully restored. 

If restoring purchases doesn't help the first mod to appear please get in touch with the EA Help team. This link will redirect you to the contact us page: https://help.ea.com/en/contact-us/

In order for the agents to locate your account they will need your Ally code so it'd be best to have that handy as well as any additional information about the mod and purchase. To grab your Ally code, Tap on Allies, and you’ll see your Ally code at the top of the screen. 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 4 of 8 (361 Views)
Highlighted

Re: Missing mod after purchase

★★★★ Apprentice

The solution didn’t work. The contact link is generic and doesn’t work. 

Message 5 of 8 (93 Views)
Highlighted

Re: Missing mod after purchase

Community Manager
Hi @BaldurCPH,

Sorry, I missed the notification for this thread. Have you been able to connect with the support team since on this?

- EA_Lanna
____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 6 of 8 (48 Views)
Highlighted

Re: Missing mod after purchase

★★★★ Apprentice
@EA_Lanna No - as stated; the link doesn’t work so it’s kinda of hard reaching out ...I thought this was support?!?
Message 7 of 8 (39 Views)
Highlighted

Re: Missing mod after purchase

@BaldurCPH This forum isn’t customer support, but you can contact them here:
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

However, the game logs won’t go back almost two years.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 8 of 8 (32 Views)