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Re: Missing draft token fifa 19

by Ssstfn
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Missing draft token fifa 19

★★★★ Novice

I was playing a draft and i was at the final. Suddenly the game says iam disconnected from ea severs. I go to replace the draft token and its says its false, then i contacted ea advisor his name is akash and he says everything on my account looks fine but it takes between 1-2 hours until they see all the data. Now it's been more than 5 hours and they are still telling i can't replace the draft. 

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Accepted Solution

Re: Missing draft token fifa 19

Community Manager

Sorry to say @Moustafakurd but if the self-help tool denied you a draft token then no one will be able to grant you one. From your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on.

 

Darko

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Message 2 of 9 (101 Views)

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Re: Missing draft token fifa 19

Community Manager

Sorry to say @Moustafakurd but if the self-help tool denied you a draft token then no one will be able to grant you one. From your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on.

 

Darko

Message 2 of 9 (102 Views)

Re: Missing draft token fifa 19

[ Edited ]
★★★★ Novice

Sorry but i don't think the wrong is from my internet, because my internet speed is 100 mb per sec and its too much rare my internet gets disconnected. @EA_Darko 

 

Message 3 of 9 (87 Views)
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Re: Missing draft token fifa 19

★★★★ Novice

Hi @EA_Darko how do we get you and EA to acknowledge a topic?

 

Acknowledge, not even solve. 

 

Sorry I "hijack" this one, but the transfer list bug seems to be fully ignored by you guys since 2014. 

If this is the case, no judgement -  but could you confirm so I don't waste my time anymore please?

 

It's very frustrating and costing a lot of credits (a few hundred k blocked atm for me, for instance).

You seem to reply, hopefully this topic might be graced with a slither of attention?

 

Thank you!

Message 4 of 9 (78 Views)

Re: Missing draft token fifa 19

Community Manager

Would you mind running the UO Trace from the steps I linked above @Moustafakurd  and post it so that I can take a look at your connection. If you are getting the loss then it means that you disconnected and while you can have great internet you have to remember that there is a reason that ISP's say "up to 100mb per second" and not a guaranteed 100 mb per second.


Darko

Message 5 of 9 (65 Views)

Re: Missing draft token fifa 19

★★★★ Novice

I didn't disconnect my internet and i don't want my draft token anymore. @EA_Darko, how can u tell me like this 

Message 6 of 9 (59 Views)

Re: Missing draft token fifa 19

Community Manager

I'm only trying to help @Moustafakurd. If you got disconnected then this points to a connection issue.

 

If you provide me with a UO Trace then I can take a look at your connection and see what I can suggest to improve it.

 

Darko

Message 7 of 9 (55 Views)

Re: Missing draft token fifa 19

★★★★ Novice

How i will show you the UO??  @EA_Darko 

 

Message 8 of 9 (49 Views)

Re: Missing draft token fifa 19

Community Manager

You can post it here @Moustafakurd


Darko

Message 9 of 9 (45 Views)

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