Help us improve Answers HQ! Take Survey No, Thanks

Missing crystals

by mr_Ncruz

Original Post


Missing crystals

★★ Newbie

Good day,

Today, November 24, 2018, I bought a chest of crystals for your 3rd anniversary celebration and I did not receive the extra 25% more crystals as advertised. Instead I got the regular amount. Can you please correct this situation. My ally code is 484-878-544. Thank you for time and patience in this matter.

Message 1 of 2 (96 Views)

Re: Missing crystals

Community Manager

Hey @mr_Ncruz


I'm afraid we won't be able to help with this on our forum Frown Could you please prepare a proof of purchase and request a call or start a chat with our live support on EA Help?




Message 2 of 2 (69 Views)


Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help